PSR publishes Dan Moore reflections and consumer payments research highlighting satisfaction and areas for improvement
The Payment Systems Regulator (PSR) has published new research into how consumers use and experience payment systems, with reflections from its head of strategy, analysis and engagement, Dan Moore. The report presents findings from focus groups conducted by Thinks Insight & Strategy, which explored various aspects of consumer behaviour in the UK. While consumers are generally satisfied with the performance, speed, and security of payment systems, concerns remain regarding fraud and the limited range of payment options, particularly for financially vulnerable groups. The PSR emphasises that understanding these behaviours is essential to shaping effective regulatory practices as it transitions to become part of the Financial Conduct Authority (FCA).