Consumer protection

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Brexit legislation tracker

This Practice Note tracks the progress of UK legislation introduced as part of the legislative project associated with the UK’s withdrawal from the

General principles of insurance contract law

What is insurance law?Insurance law can be split into three parts:•insurance contract law which governs the contractual relationship between insureds

Disclosure requirements for occupational and personal pension schemes—the 2013 disclosure regulations

CORONAVIRUS (COVID-19) UPDATE: In light of the coronavirus pandemic, the Pensions Regulator (TPR) issued guidance setting out reporting easements

Insurance Distribution Directive (IDD)—organisational and conduct of business requirements

BREXIT: As of exit day (31 January 2020) the UK is no longer an EU Member State. However, in accordance with the Withdrawal Agreement, the UK has

Practice notes

The Money Laundering Reporting Officer (MLRO)—duties

The roles of nominated officer and money laundering reporting officerA nominated officer is an individual who is nominated by a firm to receive...

21st Oct

In-house

Practice notes

Financial services outsourcing—post MiFID II implementation

BREXIT: As of exit day (31 January 2020) the UK is no longer an EU Member State. However, in accordance with the Withdrawal Agreement, the UK has...

19th Oct

Practice notes

AIFMD—the marketing of AIFs, passporting and third country provisions

BREXIT: As of exit day (31 January 2020), the UK is no longer an EU Member State. However, in accordance with the Withdrawal Agreement, the UK has...

5th Oct

Practice notes

Regulated activities relating to consumer credit

This Practice Note sets out and examines the consumer credit regulated activities in the Financial Services and Markets 2000 (Regulated Activities)...

5th Oct

In-house

Practice notes

The regulation of crowdfunding platforms

This Practice Note discusses the regulatory issues faced by crowdfunding platforms from a financial services perspective. It should be read in...

5th Oct

Practice notes

Market Abuse Regulation (MAR)—essentials

BREXIT: As of exit day (31 January 2020) the UK is no longer an EU Member State. However, in accordance with the Withdrawal Agreement, the UK has...

1st Oct

Practice notes

MLD4 and 2017 MLRs—customer due diligence checklist for financial services firms

Brexit: As of exit day (31 January 2020) the UK is no longer an EU Member State. However, in accordance with the Withdrawal Agreement, the UK has...

26th Sep

In-house

Practice notes

AIFMD—essentials

BREXIT: As of exit day (31 January 2020) the UK is no longer an EU Member State. However, in accordance with the Withdrawal Agreement, the UK has...

26th Sep

Practice notes

Payment Services Regulations 2017—scope

BREXIT: The UK is leaving EU on Exit Day (as defined in the European Union (Withdrawal) Act 2018). This has an impact on this Practice Note. For...

26th Sep

Practice notes

Regulated mortgage contracts and home finance transactions defined

Background to the regulation of home finance transactionsThe regulation of home finance transactions came about at different points in time. HM...

25th Sep

Practice notes

Consumer credit: rules relating to arrears, default and recovery

Goode consumer credit materials—default and enforcementFor further discussion on the topics raised in this Practice Note, a statement of the...

25th Sep

Practice notes

MiFID II conduct of business and investor protection requirements

BREXIT: The UK is leaving the EU on Exit Day (as defined in the European Union (Withdrawal) Act 2018). This has an impact on this Practice Note. For...

25th Sep

Practice notes

Regulated activities—exempt persons

In this Practice Note, references to exemptions relate to persons who are exempt from the need to apply for authorisation from the Prudential...

25th Sep

Practice notes

Goode on Consumer Credit—materials

Goode: Consumer Credit Law and Practice This volume contains thirteen divisions and states the current law with commentary on consumer credit in the...

25th Sep

Practice notes

Exclusions applying to several specified kinds of activity

BREXIT: The UK is leaving EU on Exit Day (as defined in the European Union (Withdrawal) Act 2018). This has an impact on this Practice Note. To ensure...

25th Sep

Practice notes

Appointed representatives

This Practice Note discusses the main Financial Conduct Authority (FCA) provisions applying to appointed representatives (ARs) that carry out...

25th Sep

Most recent Consumer protection content

Practice notes

Consumer Rights Act 2015—unfair terms

Brexit: As of exit day (11pm on 31 January 2020) the UK is no longer an EU Member State. However, in accordance with the Withdrawal Agreement, the UK...

25th Sep

In-house

Practice notes

Financial services firms and the Consumer Rights Act 2015

What is the Consumer Rights Act 2015?The Consumer Rights Act 2015 (CRA 2015) was a landmark in the field of consumer law and took effect from 1...

25th Sep

Practice notes

Mortgage Market Review—key changes

Please note that the contents of this Practice Note reflect the amendments that were made to the Financial Conduct Authority’s (FCA) Mortgage Conduct...

25th Sep

Practice notes

FCA: Embedding TCF in the culture of a firm

Treating Customers Fairly (TCF) is a principles-based initiative. Under the regulatory regime authorised firms must pay due regard to the interests of...

25th Sep

Practice notes

Treating customers fairly—quality of advice and other key concepts

What is Treating Customers Fairly?Treating Customers Fairly (TCF) is a fundamental principle underpinning the Financial Conduct Authority’s (FCA)...

25th Sep

Practice notes

Unfair terms in consumer contracts (pre 1 October 2015) [Archived]

ARCHIVED: This Practice Note has been archived and is not maintained. It summarises the law, guidance and practice in relation to unfair terms in...

26th Sep

Precedents

Commencement and term clause

1Effective date1.1Effective date (specified future date, date of signature or specified previous date)This Agreement [[takes effect on [insert date]...

26th Sep

In-house

Precedents

Time of the essence clause

1Time to be of the essence of all clausesEach time, date or period referred to in this agreement (including any time, date or period varied by the...

26th Sep

Precedents

Equitable relief clause

1Equitable relief[Each Party OR Party A] recognises that any breach or threatened breach of this Agreement may cause [the...

26th Sep

Practice notes

Cryptoassets from a consumer protection perspective

What are cryptoassets?One of the hurdles in relation to understanding non-traditional currencies and assets lies in the inconsistent use of language....

27th Sep

Precedents

Joint and several liability clause

1Joint and several liability[Except for clauses [insert],] the liabilities and obligations of [insert names of relevant parties] under this agreement...

27th Sep

Q&As

In relation to transferring an account from one bank to a new bank, are there any specific obligations on timing or efficiency that a bank has to its customers?

When dealing with customers, banks are under an obligation to comply with the Financial Conduct Authority’s (FCA) Principles for Businesses (PRIN)....

28th Sep

Practice notes

Mortgage Market Review—background and implementation

Please note that the contents of this Practice Note reflect the amendments that were made to the Financial Conduct Authority’s (FCA) Mortgage Conduct...

5th Oct

Practice notes

Consumer protection—FCA and other regulatory requirements

This Practice Note looks at key aspects of consumer protection within the UK financial services regulatory system. The UK’s regulatory structure,...

5th Oct

Practice notes

Retail product distribution

BackgroundThe regulatory requirements applicable to the distribution of financial products by financial services providers and intermediaries in the...

Produced in partnership with Nicholas Ralph of Dentons UKMEA LLP 5th Oct

Practice notes

Retail Distribution Review

This Practice Note looks at the Retail Distribution Review (RDR). The RDR is a regulatory initiative that was set up in June 2006 aimed to target the...

5th Oct

Practice notes

FCA: Treating Customers Fairly—essentials

The Principles for Businesses—Principle 6The Financial Conduct Authority's (FCA) Principles for Businesses are a general statement of the fundamental...

5th Oct

Practice notes

Retail Distribution Review and the regulator

This Practice Note looks at the work of the Financial Conduct authority (FCA) and its predecessor the Financial Services Authority (FSA) in relation...

5th Oct

Practice notes

The financial services sector and unfair contract terms

The Financial Conduct Authority (FCA) and the Competition and Markets Authority (CMA) have the power, under the Consumer Rights Act 2015 (CRA 2015)...

5th Oct

Practice notes

The Money and Pensions Service

Scope of this Practice NoteThe Money and Pensions Service (MPS) was set up by the government to enhance the understanding and knowledge of the public...

9th Oct

Consumer protection

View Financial Services by content type:

Featured Financial Services content

Brexit legislation tracker

General principles of insurance contract law

Disclosure requirements for occupational and personal pension schemes—the 2013 disclosure regulations

Insurance Distribution Directive (IDD)—organisational and conduct of business requirements

Most recent Consumer protection content

Popular documents

Conditions precedent in commercial contracts

Proprietary estoppel

Commercial Property Standard Enquiries (CPSE)—environmental and health and safety enquiries

Novation—why and how to novate a contract

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