The Money Laundering Reporting Officer (MLRO)This Practice Note provides information on the role of the nominated officer and the Money Laundering...
Financial Conduct Authority—Principles for Businesses (PRIN)This Practice Note explains the Principles for Businesses (PRIN) set down by the Financial...
Second charge mortgage regimeSecond charge mortgages definedA regulated second charge mortgage is a loan secured on a borrower’s property that is used...
Financial Conduct Authority—objectives and principlesThe role of the FCAThe Financial Conduct authority (FCA) forms part of the regulatory structure...
FCA regulation of claims management companies—essentialsAs from 1 April 2019, the Financial Conduct Authority (FCA) is the regulator of claims management companies (CMCs) established or serving customers in England, Wales and Scotland. At the same time, the Financial Ombudsman Service (FOS) has
The complaint-handling process of the Financial Ombudsman ServiceThe complaint-handling procedures of the Financial Ombudsman Service (FOS) are published as part of the Financial Conduct Authority’s (FCA) Handbook, under Dispute Resolution: Complaints, usually known as the ‘DISP’ rules, in
Financial Ombudsman Service—voluntary jurisdictionThe Financial Ombudsman Service (FOS) has two areas of jurisdiction:•the compulsory jurisdiction (ie the jurisdiction of the FOS to which firms authorised by the Financial Conduct Authority (FCA), payment service providers, electronic money issuers
Complaints handling by financial services firmsThe rules for how firms should deal with complaints by customers are contained in the Dispute Resolution: Complaints Sourcebook (DISP) in the Financial Conduct Authority (FCA) handbook.DISP 1 contains rules and guidance on how firms should deal with
0330 161 1234