Manage financial complaints with expertise, utilising robust tools to handle compensation claims and oversee claims management intricacies while ensuring compliance and protecting client interests. Resolve disputes in financial services proficiently by mastering claim assessment and financial redress procedures, empowering professionals to deliver effective and compliant compensation management solutions.
A round-up of financial services developments, including (among other things) PRA director of insurance supervision outlines next steps for new UK...
The Financial Conduct Authority (FCA) has published consultation paper CP26/19: Changes to our penalty and decision-making policies. The FCA says it...
A round-up of financial services developments, including (among other things) UK Finance report calls on tech and telecoms firms to help fight fraud....
A round-up of financial services developments, including (among other things) BoE Market Notice 11 sets out changes to collateral eligibility in the...
Financial Conduct Authority—Principles for Businesses (PRIN)This Practice Note explains the Principles for Businesses (PRIN) set down by the Financial...
The Competition and Markets Authority (CMA) has identified several breaches by Monzo Bank Limited (Monzo) of the Retail Banking Market Investigation...
Insurance conduct regulation—COBS and ICOBSThe Financial Conduct Authority Handbook (FCA Handbook) includes sourcebooks to regulate the conduct of...
Second charge mortgage regimeSecond charge mortgages definedA regulated second charge mortgage is a loan secured on a borrower’s property that is used...
Complaints handling by financial services firmsThe rules for how firms should deal with complaints by customers are contained in the Dispute Resolution: Complaints Sourcebook (DISP) in the Financial Conduct Authority (FCA) handbook.DISP 1 contains rules and guidance on how firms should deal with
What is the difference between an appeal and a review?What is an appeal?An appeal in insolvency proceedings is no different to an appeal in normal litigation. An appeal will be allowed only if the appeal court is satisfied that the decision of the lower court was 'wrong' or 'unjust because of a
If a rentcharge is shown as being informally exonerated on title information, does this apply to the current registered owner? Or does the informal exoneration only apply to the parties to the document which informally exonerated the rentcharge?This Q&A considers the situation where, at some
Late payment penalties—inheritance taxWhile interest often accrues on overdue tax, the late payment of certain taxes may also attract a penalty. For information on the interest accruing on overdue tax, see Practice Notes: IHT—payment deadlines on death—Interest on IHT and Interest on late paid
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