Claims management regulation

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Introducing claims management regulation

This overview is a guide to the Financial Services content within the claims management subtopic, with links to the appropriate materials.

FCA regulation of claims management companies

The Financial Conduct Authority (FCA) is the regulator of claims management companies (CMCs) established or serving customers in England, Wales and Scotland. At the same time, the Financial Ombudsman Service (FOS) has responsibility for resolving complaints about CMCs. Practice Note: FCA regulation of claims management companies—essentials provides information on the FCA’s regulation of CMCs, the FCA’s authorisation process and ceasing regulated claims management activities. It addresses the FCA’s supervisory approach to CMCs, and the parts of the FCA Handbook applicable to CMCs including:

  1. •

    CMCOB—including lead generators, ongoing information

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