Financial Ombudsman Service reports continued fall in new cases in Q2 2025/26
The Financial Ombudsman Service (FOS) has reported a continued fall in the number of new cases it received in the second quarter of 2025/26. Between July and September 2025, the FOS received 46,300 new complaints, a decrease of more than a third compared with 73,700 in the same period of 2024/25. The drop follows the introduction of case fees for professional representatives earlier this year.