Retail insurance market: FCA publishes package of reports on cost pressures, claims handling failings and pricing reform impacts
The Financial Conduct Authority (FCA) has published a package of reports assessing the state of the UK retail insurance market and outlining actions for firms, government and regulators to address identified shortcomings. The FCA examined the causes of rising motor insurance premiums, reviewed claims handling in home and travel insurance, evaluated the fairness of premium finance and assessed the impact of its pricing reforms. The FCA noted that external cost pressures, rather than increased firm profits, were the primary driver of motor premium hikes. It also raised concerns about poor claims handling and the value offered by some premium finance arrangements. The reforms, it said, have improved fairness for loyal customers without causing unjustified price increases.