A look at factors affecting ombudsman complaint trends
Law360, Expert analysis: The Financial Ombudsman Service, or FOS, periodically publishes statistics on complaints it has received about financial services and products provided by UK regulated firms, with the last publication appearing on 29 October 2025. Emma Radmore, legal director and Laura Wiles, solicitor; both at Womble Bond Dickinson discuss how subsequent measures, alongside broader consultations on updating the redress framework, have resulted in notable shifts in complaint volumes and trends, particularly a marked reduction in low-quality referrals from professional representatives.