Consumer protection and Treating Customers Fairly

Consumer protection and Treating Customers Fairly guidance:

This Practice Note looks at key aspects of consumer protection within the UK financial services regulatory system. The UK’s regulatory structure, combined with...

Practice Note

What are crypto-assets? One of the hurdles in relation to understanding non-traditional currencies and assets lies in the inconsistent use of language. Regulators and tax...

Practice Note

Treating Customers Fairly (TCF) is a principles-based initiative. Under the regulatory regime authorised firms must pay due regard to the interests of their customers and...

Practice Note

The Principles for Businesses—Principle 6 The Financial Conduct Authority's (FCA) Principles for Businesses are a general statement of the fundamental obligations of...

Practice Note

What is the Consumer Rights Act 2015? The Consumer Rights Act 2015 (CRA 2015) was a landmark in the field of consumer law and took effect from 1 October 2015 under the...

Practice Note

Please note that the contents of this Practice Note reflect the amendments that were made to the Financial Conduct Authority’s (FCA) Mortgage Conduct of Business Rules...

Practice Note

Please note that the contents of this Practice Note reflect the amendments that were made to the Financial Conduct Authority’s (FCA) Mortgage Conduct of Business Rules...

Practice Note

This Practice Note provides an introduction to pension liberation, what it is, why it happens, its structures and characteristics, and considerations for the various...

Practice Note

This Practice Note looks at the Retail Distribution Review (RDR). The RDR is a regulatory initiative that was set up in June 2006 aimed to target the quality and standard...

Practice Note

This Practice Note looks at the work of the Financial Conduct authority (FCA) and its predecessor the Financial Services Authority (FSA) in relation to the retail...

Practice Note

Background The regulatory requirements applicable to the distribution of financial products by financial services providers and intermediaries in the retail markets...

Practice Note

What is Treating Customers Fairly? Treating Customers Fairly (TCF) is a fundamental principle underpinning the Financial Conduct Authority’s (FCA) regulatory regime. It...

Practice Note
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