FOS consults on updating its funding model
The Financial Ombudsman Service (FOS) has launched a consultation on updates to its funding model with proposed changes to its case fee structure and billing processes. The consultation outlines options to differentiate case fees based on either the stage at which a complaint is resolved or the outcome of the case, with lower fees proposed for cases that are not upheld. It also proposes replacing the current free case count with a £2,000 annual monetary allowance for respondent businesses and professional representatives. It further proposes introducing quarterly billing in advance for firms and professional representatives forecasted to have 25 or more cases annually. Responses are sought by 8 October 2025. Feedback is intended to inform the 2026/27 Plans and Budget consultation in November 2025, with implementation of approved changes expected from 1 April 2026.