Dispute resolution for financial services lawyers

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Latest Financial Services News

FCA webpage discusses best practice for international payment pricing transparency

The Financial Conduct Authority (FCA) has published a webpage on the Consumer Duty and international payment pricing transparency. It sets out examples of good and poor practice on how firms communicate the cost of international money remittance and cross-border payments.

How UK proposals would simplify fund manager regime

Law360, Expert analysis: On 7 April 2025, HM Treasury published a consultation on regulations for alternative investment fund managers, or AIFMs. On the same day, the Financial Conduct Authority (FCA) published a call for input on the future regulation of AIFMs. Leonard Ng, partner at Sidley Austin LLP, discusses the key implications of the proposals for private fund managers, which set out a new approach to regulation of AIFMs in the UK.

Financial Services weekly highlights—1 May 2025

This week's edition of Financial Services weekly highlights includes: BoE speech on strategy for modernising wholesale payments; EIOPA opens six consultations on the EU IRRD; IAIS publishes Year in Review 2024 report; plus dates for your diary over the coming week.

PSR publishes annual plan and budget for 2025/26

The Payment Systems Regulator (PSR) has published its annual plan and budget for 2025/26, setting out its commitments and priorities over the next financial year, as it moves towards consolidation with the FCA.

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Financial Ombudsman Service—essentials

Financial Ombudsman Service—essentialsSTOP PRESS—Impact of the Retained EU Law (Revocation and Reform) Act 2023: This document contains references to retained EU law (REUL) and associated terms introduced by the European Union (Withdrawal) Act 2018 in connection with Brexit. From 1 January 2024,

Financial Ombudsman Service—compulsory jurisdiction

Financial Ombudsman Service—compulsory jurisdictionSTOP PRESS—Impact of the Retained EU Law (Revocation and Reform) Act 2023: This document contains references to retained EU law (REUL) and associated terms introduced by the European Union (Withdrawal) Act 2018 in connection with Brexit. From 1

Financial Ombudsman Service—voluntary jurisdiction

Financial Ombudsman Service—voluntary jurisdictionThe Financial Ombudsman Service (FOS) has two areas of jurisdiction:•the compulsory jurisdiction (ie the jurisdiction of the FOS to which firms authorised by the Financial Conduct Authority (FCA), payment service providers, electronic money issuers

Complaints handling by financial services firms

Complaints handling by financial services firmsThe rules for how firms should deal with complaints by customers are contained in the Dispute Resolution: Complaints Sourcebook (DISP) in the Financial Conduct Authority (FCA) handbook.DISP 1 contains rules and guidance on how firms should deal with
Financial Ombudsman Service—essentials

Financial Ombudsman Service—essentials

Financial Ombudsman Service—essentialsSTOP PRESS—Impact of the Retained EU Law (Revocation and Reform) Act 2023: This document contains references to retained EU law (REUL) and associated terms introduced by the European Union (Withdrawal) Act 2018 in connection with Brexit. From 1 January 2024,

Financial Ombudsman Service—compulsory jurisdiction

Financial Ombudsman Service—compulsory jurisdiction

Financial Ombudsman Service—compulsory jurisdictionSTOP PRESS—Impact of the Retained EU Law (Revocation and Reform) Act 2023: This document contains references to retained EU law (REUL) and associated terms introduced by the European Union (Withdrawal) Act 2018 in connection with Brexit. From 1

Financial Ombudsman Service—voluntary jurisdiction

Financial Ombudsman Service—voluntary jurisdiction

Financial Ombudsman Service—voluntary jurisdictionThe Financial Ombudsman Service (FOS) has two areas of jurisdiction:•the compulsory jurisdiction (ie the jurisdiction of the FOS to which firms authorised by the Financial Conduct Authority (FCA), payment service providers, electronic money issuers

Complaints handling by financial services firms

Complaints handling by financial services firms

Complaints handling by financial services firmsThe rules for how firms should deal with complaints by customers are contained in the Dispute Resolution: Complaints Sourcebook (DISP) in the Financial Conduct Authority (FCA) handbook.DISP 1 contains rules and guidance on how firms should deal with