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Vulnerable customers: FCA sends Dear CEO letter to insurers setting out its expectations

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Published on: 29 September 2022

Published by LNB News

LNB News 29/09/2022

Document Information

Issue Date: 29 September 2022

Published Date: 29 September 2022

Jurisdiction(s): England, Northern Ireland, Scotland and Wales

Article summary

The Financial Conduct Authority (FCA) has sent a Dear CEO letter to insurers setting out its expectations in relation to the cost-of-living crisis and the need to protect vulnerable customers. The FCA has also issued a statement warning insurers to protect customers’ wellbeing, saying it is concerned that as pressure mounts on household budgets some customers may cut back on the insurance they need, leaving them without protection.

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