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LSB publishes Year in Insight paper

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Published on: 09 December 2021
Published by LNB News

LNB News 09/12/2021

Document Information

Issue Date: 09 December 2021

Published Date: 09 December 2021

Jurisdiction(s): England, Northern Ireland, Scotland and Wales

Article summary

The Lending Standards Board (LSB) has published a Year in Insight paper, revisiting insights during the year and setting out considerations for improving the delivery of customer outcomes. In particular, the following themes are covered: customer journey, affordability, vulnerability, upskilling, SME support, oversight and customer relationship management.

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Jurisdiction(s):
England, Northern Ireland, Scotland and Wales

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