Article summary
The International Association of Insurance Supervisors (IAIS) has published an application paper focusing on the customer-facing aspects of insurance provision. It guides supervisors, insurers and intermediaries on diversity, equity and inclusion (DEI) issues to help them interpret and fulfil existing requirements of Insurance Core Principle (ICP) 19 (Conduct of Business) so that fair treatment is achieved for diverse consumers. Responses are sought by 25 September 2024.
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