Article summary
The Financial Ombudsman Service (FOS) has published its plans and budget for 2020/21. This follows on from the publication of the details of its budget for 2020/21 on 1 April 2020. The FOS consulted on these plans between December 2019 and January 2020. A range of organisations responded to the consultation, including major banks, insurers, and industry and consumer groups.
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