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FCA publishes webinar on the Consumer Duty for payments and e-money firms

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Published on: 26 April 2023

Published by LNB News

LNB News 26/04/2023

Document Information

Issue Date: 26 April 2023

Published Date: 26 April 2023

Jurisdiction(s): England, Northern Ireland, Scotland and Wales

Article summary

The Financial Conduct Authority (FCA) has published a webinar for payments and e-money firms on the Consumer Duty. The webinar introduces the Duty generally and makes specific points for payments firms including that the FCA expects firms to develop customer authentication solutions that work for all relevant groups of customers in their target market, and that firms should assess whether their products and services have features which could cause harm to groups of customers with characteristics of vulnerability.

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