Client care letters and TOB checklist

Copyright © 2025 LexisNexis
Published by a LexisNexis Practice Compliance expert
Checklists

Client care letters and TOB checklist

Copyright © 2025 LexisNexis

Published by a LexisNexis Practice Compliance expert

Checklists
imgtext

This Checklist is intended for law firms. It provides a list of matters you should consider when drafting or reviewing your client care letter (CCL) and terms of business (TOB). It reflects the SRA Standards and Regulations 2019, SRA guidance and Law Society Practice Note on client care information. The client care letter is sometimes known as a letter of engagement and collectively the client care letter and TOB are often referred to as the retainer.

This Checklist should be read in conjunction with our separate Information on costs—law firms—checklist and Practice Note: Client care letter and terms of business—information requirements.

Letterhead

RequirementFurther guidance
☐ Ensure your firm’s letterhead includes:—your SRA authorisation number—the words ‘authorised and regulated by the Solicitors Regulation Authority’Required by SRA Transparency Rules, r 4.2
☐ Ensure your firm’s letterhead includes required information relating to:—the firm’s name, status and legal form —the geographic address at which the firm is established and details by which the firm may be contacted rapidly and communicated with directly, including by electronic meansSee
Powered by Lexis+®
Jurisdiction(s):
United Kingdom

Popular documents

Letter to complainant—written response—deadlock or final letter

Letter to complainant—written response—deadlock or final letter[Insert complainant’s name][Insert complainant’s contact address]Our ref: [insert complaint reference number]Dear [insert complainant’s name]I am writing to confirm I have concluded the investigation of your complaint that I received on

General retainer

General retainer[Letterhead]Dear [insert client’s name][Insert summary of the scope of services covered by the general retainer]This general retainer letter and the attached Terms of Business explain the basis on which we will act for you in connection with [insert summary of the scope of services

Handling complaints—law firms

Handling complaints—law firmsComplaints are a business risk that cannot be avoided completely so must be handled and managed effectively.There are two key components to an effective complaints procedure:•an external, client-facing complaints policy—see Precedent: External complaints policy—law

Can I charge my client for preparing the client care letter?

Can I charge my client for preparing the client care letter?Whether you can charge your client for preparing your client care letter appears to be more of a contractual issue than a compliance matter. The Solicitors Regulation Authority (SRA) prohibits you from charging a