Managing and exceeding client expectations while addressing concerns professionally is at the heart of successful legal practice. In this topic, you will find essential insights and tools to enhance client care protocols and efficiently handle complaints. Ensure your practice meets the highest standards of compliance and client satisfaction.
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What is a solicitor's undertaking?An undertaking is a commitment by a solicitor to do something. It can be enforced against the solicitor by the...
In what circumstances might a solicitor be able to contact another lawyer's client directly?The current SRA Standards and Regulations (STaR) are...
SRA Code of Conduct for individuals and firmsThis Practice Note provides guidance on the SRA Codes of Conduct, contained in the SRA Standards and...
Acting for yourself, friends and familyThis Practice Note covers considerations where a law firm wishes to act for one of its own partners or...
Can solicitors instruct themselves?Under the SRA Principles, you must act:•in a way that upholds the constitutional principle of the rule of law, and the proper administration of justice•with integrity•in a way that upholds public trust and confidence in the professionThe SRA Codes of Conduct
Acting for yourself, friends and familyThis Practice Note covers considerations where a law firm wishes to act for one of its own partners or employees, where an individual lawyer wishes to represent or act for themselves, and for your lawyers representing or advising others in a personal
If a rentcharge is shown as being informally exonerated on title information, does this apply to the current registered owner? Or does the informal exoneration only apply to the parties to the document which informally exonerated the rentcharge?This Q&A considers the situation where, at some
Late payment penalties—inheritance taxWhile interest often accrues on overdue tax, the late payment of certain taxes may also attract a penalty. For information on the interest accruing on overdue tax, see Practice Notes: IHT—payment deadlines on death—Interest on IHT and Interest on late paid
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