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Practice notes
AML and counter-terrorist financing—source of funds and source of wealthSource of funds and wealth was a key focus of the SRA’s Preventing Money...
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19th May
Practice notes
IP COMPLETION DAY: 11pm (GMT) on 31 December 2020 marks the end of the Brexit transition/implementation period entered into following the UK’s...
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19th May
Practice notes
Compliance officer for legal practice—COLP—title and duties 2011 [Archived]The compliance officer for legal practice (COLP) sits at the heart of the...
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19th May
Practice notes
Brexit—exiting the EU under Article 50 [Archived]ARCHIVED: This Practice Note has been archived and is not maintained.This Practice Note contains...
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Produced in partnership with Adam Cygan of University of Leicester 19th May
Practice notes
SRA Accounts Rules 2019This Practice Note sets out the requirements of the SRA Accounts Rules 2019 (the 2019 Rules), in force from 25 November 2019,...
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19th May
Precedents
1DefinitionsModern Slavery Policy•means the Customer's anti-slavery and human trafficking policy as set out in Schedule [insert] as updated by the...
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19th May
Practice notes
High-risk third countries trackerOrganisations caught by the Money Laundering, Terrorist Financing and Transfer of Funds (Information on the Payer)...
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19th May
Practice notes
Active bribery, passive bribery and bribing foreign public officialsThe purpose of this Practice Note is to provide a general understanding of the...
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Produced in partnership with Joanne Kane of Carmelite Chambers 19th May
Precedents
In briefThis precedent links to: •a template created by the UK Information Commissioner’s Office (ICO) of the ‘Set II’ or ‘2004’ EU Standard...
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19th May
Practice notes
Introduction to retained EU lawThis Practice Note provides an introduction to retained EU law. It provides an overview of the key definitions and...
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Produced in partnership with Dr. Kieran Laird of Gowling WLG 19th May
Practice notes
Safeguards and information barriersProtection of confidential information is fundamental to your relationship with clients, both as a matter of law...
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19th May
Practice notes
Undertakings and the SRA 2019What is an undertaking?An undertaking is:•a statement, given orally or in writing, whether or not it includes the word...
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19th May
Practice notes
Duties of confidentiality and disclosure 2019The protection of confidential information is a fundamental feature of the solicitor-client relationship...
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19th May
Practice notes
SRA Handbook 2011 [Archived]The SRA Handbook 2011 sets out standards and requirements that individual lawyers and firms are expected to achieve and...
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19th May
Precedents
1IntroductionThis financial sanctions policy is designed to ensure we comply with applicable financial sanctions laws made under the UK sanctions...
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19th May
Practice notes
Working with European lawyers—the Registered European Lawyer (REL) regimeAt 11 pm (GMT) on 31 December 2020, the Brexit transition/implementation...
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19th May

Most recent Client care & complaints content

Practice notes
Coronavirus (COVID-19)—guidance for law firms [Archived]ARCHIVED: This Practice Note has been archived and is not maintained.This Practice Note...
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3rd Aug
Precedents
Consent to process personal data—sample wording1Consent to terms and conditions—not data processing consent[Insert Terms and conditions you are...
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1st Aug
Q&As
Can solicitors instruct themselves?Under the SRA Principles, you must act:•in a way that upholds the constitutional principle of the rule of law, and...
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31st Jul
Q&As
Should I use the same wording to limit my liability to consumer and commercial clients?Limiting liability to consumer clientsThe Terms of Business...
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31st Jul
Q&As
Can we exclude our obligation to follow our complaints process if we are taking action against the client to obtain an injunction or similar or...
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31st Jul
Q&As
Do I need to do anything about the client notification requirements in the International Tax Compliance (Client Notification) Regulations 2016?The...
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31st Jul
Q&As
I am acting for a client in two related matters with the same third-party. The third party has a solicitor for one matter but my client wishes me to...
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31st Jul
Q&As
We are considering working with a non-lawyer, on a self-employed/part time consultancy basis to help promote the firm, eg to chair conferences and...
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Produced in partnership with David Smith of Anthony Gold Solicitors 31st Jul
Q&As
What is the absolute time limit for referring complaints to the Legal Ombudsman?Effectively, there are five different time limits:8 weeksAfter which a...
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31st Jul
Q&As
Should we serve notice of cancellation rights where (i) we agree a retainer face to face with the client at our office and (ii) following the meeting,...
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31st Jul
Q&As
Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, SI 2013/3134, can home office be classed as an...
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31st Jul
Q&As
When and how can I terminate my retainer?Incorrectly terminating a retainer can have serious consequences, eg you:•are not entitled to be paid for any...
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31st Jul
Q&As
Can a firm include time spent on conducting monthly file reviews in costs charged to the client? Would the answer be different if provision for those...
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Produced in partnership with Peter Steel of Augury Consulting Limited 31st Jul
Q&As
Does the prohibition on unsolicited telephone calls advertising claims management services (Privacy and Electronic Communications (EC) Directive...
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31st Jul
Q&As
Can I charge my client for preparing the client care letter?Whether you can charge your client for preparing your client care letter appears to be...
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31st Jul
Q&As
Do I have to provide a privacy notice to an individual instructing us on behalf of a corporate client?This response is written on the basis of the...
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31st Jul
Q&As
Do you have wording for an email footer regarding cybersecurity especially bank account fraud?Practice Note: Email disclaimers provides sample wording...
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31st Jul
Q&As
When is it lawful to link to other websites?Linking and copyright protectionWebsite owners and those using the internet commonly link either to...
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31st Jul
Q&As
Is it mandatory to refer to the firm's complaints partner in its terms of business?Practice Notes: Complaints 2019—law firms and Client care letter...
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31st Jul

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