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Precedents
1DefinitionsModern Slavery Policy•means the Customer's anti-slavery and human trafficking policy as set out in Schedule [insert] as updated by the...
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9th Nov
Practice notes
Source of funds and wealth was a key focus of the SRA’s Preventing Money Laundering and Financing of Terrorism thematic review, published in March...
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9th Nov
Practice notes
This Practice Note provides an introduction to retained EU law, which is an entirely new legal concept introduced to UK domestic law in preparation...
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9th Nov
Precedents
DRAFTING FOR BREXIT: For the latest information on the impact of Brexit on the drafting, negotiation and enforceability of this Precedent, see...
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9th Nov
Precedents
How to use this testThese questions are designed to test your understanding after your attendance at our training on avoiding bribery and...
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9th Nov
Practice notes
The compliance officer for legal practice (COLP) sits at the heart of the firm's regulatory arrangements. This does not mean that the firm and its...
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9th Nov

Most recent Client care & complaints content

Practice notes
STOP PRESS: Draft Legal Sector Affinity Group (LSAG) AML guidance was published on 20 January 2021. It awaits approval by HM Treasury and any content...
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6th Apr
Practice notes
This Practice Note explains regulatory requirements that must be complied with when dealing with publicising the firm to others.Information covering...
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6th Apr
Q&As
Personal data that is subject to a duty of client confidentiality or contained within communications that are considered to be legally privileged may...
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Produced in partnership with Peter Steel of Augury Consulting Limited 24th Mar
Practice notes
This Practice Note reflects requirements in the SRA Standards and Regulations together with other regulatory requirements in relation to publicity by...
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24th Mar
Practice notes
Complaints are a business risk that cannot be avoided completely so must be handled and managed effectively.There are two key components to an...
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24th Feb
Precedents
1Our contract with you1.1These Terms of Business (as updated from time to time) apply to all work we do on your behalf. It is an important...
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24th Feb
Precedents
The purpose of this document is to confirm the arrangements between us. [Although your continuing instructions in this matter will amount to your...
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24th Feb
Precedents
1GeneralComplaint reference number[Insert number]File reference number (if applicable)[Insert number]Complainant name[Insert name]Person dealing with...
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23rd Feb
Precedents
1Introduction1.1We are committed to providing a high-quality legal service. We acknowledge that we may not always get it right, so if something has...
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23rd Feb
Precedents
[Insert complainant’s name][Insert complainant’s contact address]Our ref: [insert complaint reference number]Dear [insert complainant’s name]I am...
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23rd Feb
Precedents
STOP PRESS: Draft Legal Sector Affinity Group (LSAG) AML guidance was published on 20 January 2021. It awaits approval by HM Treasury and any content...
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22nd Feb
Q&As
Practice Note: Email disclaimers provides sample wording for commercial email disclaimers. Law firms may wish to consider something along the...
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15th Feb
Q&As
SRA Standards and Regulations 2019 require you to ensure:•clients are informed in writing at the time of engagement about their right to complain...
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15th Feb
Q&As
An agreed fee as defined in the SRA Accounts Rules under rule 17.5 is:‘A payment for an agreed fee must be paid into an office account. An "agreed...
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Produced in partnership with Sarah Charlton of ILFM 15th Feb
Q&As
Key legal issues for guaranteesGuarantees are contracts and must therefore satisfy the four basic requirements for a...
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Produced in partnership with Russell Kelsall LLB (Hull); LPC (Shef) of TLT 15th Feb
Q&As
Legal OmbudsmanThere are no specific provisions within LeO’s Scheme Rules that require a third party to disclose information relating to an ongoing...
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15th Feb
Q&As
This prohibition on unsolicited telephone calls advertising claims management services derives from the Privacy and Electronic Communications (EC)...
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15th Feb
Q&As
The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 (CCR 2013), SI 2013/3134 came into force on 13 June 2014....
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Produced in partnership with Peter Steel of Blake Morgan 15th Feb
Q&As
This response is written on the basis of the General Data Protection Regulation (GDPR). The GDPR applies when you process personal data, ie:‘any...
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15th Feb

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