Client care & complaints

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Client care & complaints guidance:

The following Practice Compliance precedent provides comprehensive and up to date legal information on Acting for a partner or employee, or acting for yourself, friends...

Precedents

The following Practice Compliance practice note provides comprehensive and up to date legal information on Acting for yourself, friends and family

Practice notes

The following Practice Compliance Q&A provides comprehensive and up to date legal information on Are you updating Precedent Data protection policy—law firms for the GDPR?...

Q&As

Can a firm include time spent on conducting monthly file reviews in costs charged to the client? Would the answer be different if provision for those costs were included...

Q&As

The following Practice Compliance Q&A provides comprehensive and up to date legal information on Can I amend the model cancellation form?

Q&As

The following Practice Compliance Q&A provides comprehensive and up to date legal information on Can I charge my client and/or opponent for costs and disbursements if I...

Q&As

The following Practice Compliance Q&A provides comprehensive and up to date legal information on Can solicitors instruct themselves?

Q&As

Can we exclude our obligation to follow our complaints process if we are taking action against the client to obtain an injunction or similar or enforce a judgment against...

Q&As

The following Practice Compliance Q&A provides comprehensive and up to date legal information on Can I charge my client for preparing the client care letter?...

Q&As

The following Practice Compliance precedent provides comprehensive and up to date legal information on Cancellation form

Precedents

The following Practice Compliance Q&A provides comprehensive and up to date legal information on Cancellation notice: client care letter, TOB or CFA?

Q&As

The following Practice Compliance Q&A provides comprehensive and up to date legal information on Cancellation Rights: Do I have to give cancellation notice for an...

Q&As

The following Practice Compliance practice note provides comprehensive and up to date legal information on Chronological list of changes to client care letter and TOB...

Practice notes

The following Practice Compliance practice note provides comprehensive and up to date legal information on Client care 2019—law firms

Practice notes

The following Practice Compliance precedent provides comprehensive and up to date legal information on Client care letter 2019—law firms

Precedents

The following Practice Compliance practice note provides comprehensive and up to date legal information on Client care letter and terms of business 2019—information...

Practice notes

The following Practice Compliance precedent provides comprehensive and up to date legal information on Client care letter and terms of business—annual review...

Precedents

The following Practice Compliance precedent provides comprehensive and up to date legal information on Client care letter—law firms 2011 [Archived]

Precedents

The following Practice Compliance practice note provides comprehensive and up to date legal information on Client care letters and TOB—2019

Practice notes

The following Practice Compliance practice note provides comprehensive and up to date legal information on Client care letters and TOB—regulatory requirements 2011...

Practice notes

The following Practice Compliance precedent provides comprehensive and up to date legal information on Client care manual 2019

Precedents

The following Practice Compliance precedent provides comprehensive and up to date legal information on Client care policy 2011 [Archived]

Precedents

The following Practice Compliance precedent provides comprehensive and up to date legal information on Client care policy—annual review

Precedents

The following Practice Compliance practice note provides comprehensive and up to date legal information on Client care policy—regulatory requirements 2011 [Archived]...

Practice notes

The following Practice Compliance practice note provides comprehensive and up to date legal information on Client care—SRA 2011 regime and SRA 2019 regime compared...

Practice notes

The following Practice Compliance precedent provides comprehensive and up to date legal information on Clients who do not come to your office—before 13 June...

Precedents
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