Client care & complaints

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Featured Practice Compliance content

Precedents
1DefinitionsModern Slavery Policy•means the Customer's anti-slavery and human trafficking policy as set out in Schedule [insert] as updated by the...
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9th Nov
Practice notes
Source of funds and wealth was a key focus of the SRA’s Preventing Money Laundering and Financing of Terrorism thematic review, published in March...
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9th Nov
Practice notes
This Practice Note provides an introduction to retained EU law, which is an entirely new legal concept introduced to UK domestic law in preparation...
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9th Nov
Precedents
DRAFTING FOR BREXIT: For the latest information on the impact of Brexit on the drafting, negotiation and enforceability of this Precedent, see...
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9th Nov
Precedents
How to use this testThese questions are designed to test your understanding after your attendance at our training on avoiding bribery and...
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9th Nov
Practice notes
The compliance officer for legal practice (COLP) sits at the heart of the firm's regulatory arrangements. This does not mean that the firm and its...
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9th Nov

Most recent Client care & complaints content

Precedents
1Consent to terms and conditions—not data processing consent[Insert Terms and conditions you are seeking consent for, eg your T&Cs in relation to the...
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20th Nov
Q&As
Most firms will find that their retainer documentation does not satisfy the information requirements in the GDPR. See Practice Note: GDPR...
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20th Nov
Precedents
[Letterhead]Dear [Insert client’s name]Re [describe matter]Thank you for your instructions to act on your behalf in connection with [describe matter]....
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20th Nov
Precedents
LetterheadDear [insert client's name]ReThis general retainer letter and the attached Terms of Business explain the basis on which we will be acting...
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20th Nov
Q&As
This response is written on the basis of the General Data Protection Regulation (GDPR). The GDPR applies when you process personal data, ie:‘any...
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20th Nov
Precedents
LetterheadDear [insert client's name]Re [describe matter]Thank you for your instructions to act on your behalf in connection with [describe matter]....
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20th Nov
Precedents
Thank you for providing instructions on behalf of [insert corporate client’s name] in relation to [insert description of matter].We are required to...
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20th Nov
Precedents
[Letterhead]Dear [insert client’s name]Re [insert summary of the scope of services covered by the general retainer]This general retainer letter and...
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20th Nov
Precedents
1Our contract with you1.1These Terms of Business (as updated from time to time) apply to all work we do on your behalf. It is an important...
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20th Nov
Precedents
The purpose of this document is to confirm the arrangements between us. [Although your continuing instructions in this matter will amount to your...
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20th Nov
Precedents
LetterheadDear [insert client's name]Re: [insert]This general retainer letter and the attached Terms of Business explain the basis on which we will be...
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20th Nov
Precedents
We take your privacy very seriously. Please read this privacy policy carefully as it contains important information on who we are and how and why we...
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20th Nov
Precedents
In May 2018, the way in which we are required to treat your personal data [changed OR is changing], as a result of the General Data Protection...
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20th Nov
Practice notes
This Practice Note reflects advice, guidance and updates issued by the SRA and Law Society on the impact of the coronavirus (COVID-19) on the...
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18th Nov
Practice notes
This Practice Note contains a chronological list of substantive changes to our Client care letter 2019—law firms and Terms of business 2019—law firms...
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17th Nov
Q&As
Personal data that is subject to a duty of client confidentiality or contained within communications that are considered to be legally privileged may...
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Produced in partnership with Peter Steel of Augury Consulting Limited 9th Nov
Precedents
1Introduction1.1Client care is central to the regulatory regime under which we operate. [Insert name of firm] is committed to providing a good...
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4th Nov
Precedents
1Introduction1.1Client care is central to the regulatory regime under which we operate. [Insert name of firm] is committed to providing a good...
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4th Nov
Precedents
1General informationDate of annual review[Insert date]Person(s) conducting annual review[Insert name(s)]2Review and findingsAre your client care...
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4th Nov
Q&As
Practice Notes: Complaints 2019—law firms and Client care letter and terms of business 2019—information requirements set out information requirements...
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29th Oct

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