Managing and exceeding client expectations while addressing concerns professionally is at the heart of successful legal practice. In this topic, you will find essential insights and tools to enhance client care protocols and efficiently handle complaints. Ensure your practice meets the highest standards of compliance and client satisfaction.
The following Corporate Crime news provides comprehensive and up to date legal information on UK sanctions regime review lacks detail on beefing up meager enforcement
SRA Code of Conduct for individuals and firmsThis Practice Note provides guidance on the SRA Codes of Conduct, contained in the SRA Standards and...
Duties of confidentiality and disclosure 2019The protection of confidential information is a fundamental feature of the solicitor-client relationship...
Conflicts of interest 2019Conflicts of interest can cause difficult and serious problems for solicitors and law firms, both from a compliance point of...
Working with foreign lawyers—the Registered Foreign Lawyer (RFL) regimeThe Solicitors Regulation Authority (SRA) operates a registration regime for...
Letter to complainant—written response—deadlock or final letter[Insert complainant’s name][Insert complainant’s contact address]Our ref: [insert complaint reference number]Dear [insert complainant’s name]I am writing to confirm I have concluded the investigation of your complaint that I received on
General retainer[Letterhead]Dear [insert client’s name][Insert summary of the scope of services covered by the general retainer]This general retainer letter and the attached Terms of Business explain the basis on which we will act for you in connection with [insert summary of the scope of services
Can solicitors instruct themselves?Under the SRA Principles, you must act:•in a way that upholds the constitutional principle of the rule of law, and the proper administration of justice•with integrity•in a way that upholds public trust and confidence in the professionThe SRA Codes of Conduct
Acting for yourself, friends and familyThis Practice Note covers considerations where a law firm wishes to act for one of its own partners or employees, where an individual lawyer wishes to represent or act for themselves, and for your lawyers representing or advising others in a personal
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