Managing and exceeding client expectations while addressing concerns professionally is at the heart of successful legal practice. In this topic, you will find essential insights and tools to enhance client care protocols and efficiently handle complaints. Ensure your practice meets the highest standards of compliance and client satisfaction.
The National Crime Agency (NCA), Financial Conduct Authority (FCA), HMRC, Home Office and HM Treasury have published nine 2026 economic crime system...
Spotlight on Corruption has published a briefing on the draft Money Laundering and Terrorist Financing (Amendment) Regulations 2026, SI 2026/621,...
The National Crime Agency (NCA) has published the UK Financial Intelligence Unit (UKFIU) Suspicious Activity Reports (SARs) Annual Report 2025–26...
The Fair Work Agency (FWA) and the Department for Business, Innovation, Science and Trade (BIST) have published guidance on identifying signs of...
What is a solicitor's undertaking?An undertaking is a commitment by a solicitor to do something. It can be enforced against the solicitor by the...
In what circumstances might a solicitor be able to contact another lawyer's client directly?The current SRA Standards and Regulations (STaR) are...
SRA Code of Conduct for individuals and firmsThis Practice Note provides guidance on the SRA Codes of Conduct, contained in the SRA Standards and...
Acting for yourself, friends and familyThis Practice Note covers considerations where a law firm wishes to act for one of its own partners or...
Acting for yourself, friends and familyThis Practice Note covers considerations where a law firm wishes to act for one of its own partners or employees, where an individual lawyer wishes to represent or act for themselves, and for your lawyers representing or advising others in a personal
Priority between loss reliefs in loss making companiesWhy does it matter?A company that is a member of a group and has incurred any of the types of losses available for surrender by way of group relief may, without any further rules, have more than one way in which to use the loss. There are a
What is the difference between an appeal and a review?What is an appeal?An appeal in insolvency proceedings is no different to an appeal in normal litigation. An appeal will be allowed only if the appeal court is satisfied that the decision of the lower court was 'wrong' or 'unjust because of a
If a rentcharge is shown as being informally exonerated on title information, does this apply to the current registered owner? Or does the informal exoneration only apply to the parties to the document which informally exonerated the rentcharge?This Q&A considers the situation where, at some point
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