Managing and exceeding client expectations while addressing concerns professionally is at the heart of successful legal practice. In this topic, you will find essential insights and tools to enhance client care protocols and efficiently handle complaints. Ensure your practice meets the highest standards of compliance and client satisfaction.
The following Practice Compliance news provides comprehensive and up to date legal information on Practice Compliance weekly highlights—20 November 2025
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What is a solicitor's undertaking?An undertaking is a commitment by a solicitor to do something. It can be enforced against the solicitor by the...
In what circumstances might a solicitor be able to contact another lawyer's client directly?The current SRA Standards and Regulations (STaR) are...
SRA Code of Conduct for individuals and firmsThis Practice Note provides guidance on the SRA Codes of Conduct, contained in the SRA Standards and...
Acting for yourself, friends and familyThis Practice Note covers considerations where a law firm wishes to act for one of its own partners or...
Letter to complainant—written response—deadlock or final letter[Insert complainant’s name][Insert complainant’s contact address]Our ref: [insert complaint reference number]Dear [insert complainant’s name]I am writing to confirm I have concluded the investigation of your complaint that I received on
Can I charge my client for preparing the client care letter?Whether you can charge your client for preparing your client care letter appears to be more of a contractual issue than a compliance matter. The Solicitors Regulation Authority (SRA) prohibits you from charging a
What is the difference between an appeal and a review?What is an appeal?An appeal in insolvency proceedings is no different to an appeal in normal litigation. An appeal will be allowed only if the appeal court is satisfied that the decision of the lower court was 'wrong' or 'unjust because of a
If a beneficiary signs a deed of disclaimer of their share of an estate and the estate pays their legal fees, will that count as a PET against their estate?A disclaimer is the refusal of a gift prior to acceptance. The refusal of the gift must take place before the beneficiary accepts any benefit
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