Managing and exceeding client expectations while addressing concerns professionally is at the heart of successful legal practice. In this topic, you will find essential insights and tools to enhance client care protocols and efficiently handle complaints. Ensure your practice meets the highest standards of compliance and client satisfaction.
HM Treasury (HMT) has published the government’s response to the Anti-Money Laundering/Counter-Terrorist Financing (AML/CTF) Supervision Reform:...
The Information Commissioner’s Office (ICO) has confirmed that Information Commissioner, John Edwards, had resigned after submitting his resignation...
The Financial Conduct Authority (FCA) has published a speech by its joint executive director of enforcement and market oversight, Therese Chambers, on...
This week's edition of Practice Compliance weekly highlights includes the SRA’s updated guidance on effective supervision following the Mazur ruling,...
What is a solicitor's undertaking?An undertaking is a commitment by a solicitor to do something. It can be enforced against the solicitor by the...
In what circumstances might a solicitor be able to contact another lawyer's client directly?The current SRA Standards and Regulations (STaR) are...
SRA Code of Conduct for individuals and firmsThis Practice Note provides guidance on the SRA Codes of Conduct, contained in the SRA Standards and...
Acting for yourself, friends and familyThis Practice Note covers considerations where a law firm wishes to act for one of its own partners or...
Can solicitors instruct themselves?Under the SRA Principles, you must act:•in a way that upholds the constitutional principle of the rule of law, and the proper administration of justice•with integrity•in a way that upholds public trust and confidence in the professionThe SRA Codes of Conduct
Acting for yourself, friends and familyThis Practice Note covers considerations where a law firm wishes to act for one of its own partners or employees, where an individual lawyer wishes to represent or act for themselves, and for your lawyers representing or advising others in a personal
Priority between loss reliefs in loss making companiesWhy does it matter?A company that is a member of a group and has incurred any of the types of losses available for surrender by way of group relief may, without any further rules, have more than one way in which to use the loss. There are a
What is the difference between an appeal and a review?What is an appeal?An appeal in insolvency proceedings is no different to an appeal in normal litigation. An appeal will be allowed only if the appeal court is satisfied that the decision of the lower court was 'wrong' or 'unjust because of a
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