This Checklist sets out points you should consider and actions you should take before representing or acting for a partner or employee, yourself, friends or members of...
This Practice Note covers considerations where the firm wishes to act for one of its own partners or employees, where an individual lawyer wishes to act for themselves,...
This Practice Note reflects requirements in the SRA 2019 regime, effective from 25 November 2019. See Practice Note: Client care—SRA 2011 regime and SRA 2019 regime...
1 Introduction 1.1 Client care is central to the regulatory regime under which we operate. [Insert name of firm] is committed to providing a good standard of service to...
1 Introduction 1.1 Client care is central to the regulatory regime under which we operate. [Insert name of firm] is committed to providing a good standard of service to...
A: General information Date of annual review Person(s) conducting annual review B: Review and findings Are your client care policy and procedures up to date and fit for...
Client care is about providing a proper standard of service to your client. Chapter 1 of the Solicitors Regulation Authority (SRA) Code of Conduct 2011 sets out your...
This Practice Note contrasts the requirements in the SRA’s 2011 and 2019 regimes as well as wider requirements in relation to client care. There is a separate Practice...
This Practice Note reflects advice, guidance and updates issued by the SRA and Law Society on the impact of the coronavirus (COVID-19) on the day-to-day operation of law...
Failure to communicate effectively with a client is perhaps the most common cause of complaints and claims. Whether or not the claim is justified, it is vital to ensure...
1 Introduction 1.1 This policy covers three separate situations: 1.1.1 the firm acting for one of our partners/employees, alone or jointly with an external client—see...