Failure to communicate effectively with a client is perhaps the most common cause of complaints and claims. Whether or not the claim is justified, it...
1Introduction1.1This policy covers three separate situations:1.1.1the firm acting for one of our partners/employees, alone or jointly with an external...
This Practice Note reflects requirements in the SRA 2019 regime, effective from 25 November 2019. See Practice Note: Client care—SRA 2011 regime and...
This Practice Note contrasts the requirements in the SRA’s 2011 and 2019 regimes as well as wider requirements in relation to client care. There is a...
This Practice Note covers considerations where the firm wishes to act for one of its own partners or employees, where an individual lawyer wishes to...