Client care

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Practice notes
Source of funds and wealth was a key focus of the SRA’s Preventing Money Laundering and Financing of Terrorism thematic review, published in March...
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9th Nov
Precedents
1DefinitionsModern Slavery Policy•means the Customer's anti-slavery and human trafficking policy as set out in Schedule [insert] as updated by the...
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9th Nov
Practice notes
This Practice Note lists high-risk third countries identified by the Financial Action Task Force (FATF), HM Treasury and the European Commission as...
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9th Nov
Practice notes
The purpose of this Practice Note is to provide a general understanding of the offences under section 1, 2 and 6 of the Bribery Act 2010 (BA 2010). It...
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Produced in partnership with Joanne Kane of Carmelite Chambers 12th Jan
Practice notes
An undertaking is a commitment by a solicitor to do something. It can be enforced against the solicitor by the courts. Failure to comply with an...
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9th Nov
Practice notes
Facilitating the performance of a duty by public officialsFacilitation payments, also known as facilitating or grease payments, are generally small...
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Produced in partnership with Richard Furlong of Carmelite Chambers 12th Jan

Most recent Client care content

Practice notes
Client care—SRA 2011 regime and SRA 2019 regime compared This Practice Note contrasts the requirements in the SRA’s 2011 and 2019 regimes as well as...
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15th May
Practice notes
Client care 2019—law firmsThis Practice Note reflects requirements in the SRA 2019 regime, effective from 25 November 2019. See Practice Note: Client...
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15th May
Practice notes
Coronavirus (COVID-19)—guidance for law firmsSTOP PRESS: Draft Legal Sector Affinity Group (LSAG) AML guidance was published on 20 January 2021. It...
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15th May
Practice notes
Managing client communication riskFailure to communicate effectively with a client is perhaps the most common cause of complaints and claims. Whether...
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Produced in partnership with Lockton Companies insurance brokers 15th May
Practice notes
Acting for yourself, friends and familyThis Practice Note covers considerations where the firm wishes to act for one of its own partners or employees,...
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15th May
Practice notes
Client care policy—regulatory requirements 2011 [Archived]Client care is about providing a proper standard of service to your client. Chapter 1 of the...
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15th May
Q&As
We are not aware of any guidance from either the Law Society or the Solicitors Regulation Authority (SRA) on this particular point, but the SRA...
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15th Feb
Precedents
1Introduction1.1Client care is central to the regulatory regime under which we operate. [Insert name of firm] is committed to providing a good...
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11th Jan
Precedents
1Introduction1.1Client care is central to the regulatory regime under which we operate. [Insert name of firm] is committed to providing a good...
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8th Jan
Precedents
1Introduction1.1This policy covers three separate situations:1.1.1the firm acting for one of our partners/employees, alone or jointly with an external...
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Produced in partnership with Sarah Mumford 8th Jan
Q&As
Under the SRA Principles, you must act:•in a way that upholds the constitutional principle of the rule of law, and the proper administration of...
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7th Dec
Q&As
Incorrectly terminating a retainer can have serious consequences, eg you:•are not entitled to be paid for any of the work done on the client's...
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7th Dec
Precedents
This Checklist sets out points you should consider and actions you should take before representing or acting for a partner or employee, yourself,...
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7th Dec
Precedents
1General informationDate of annual review[Insert date]Person(s) conducting annual review[Insert name(s)]2Review and findingsAre your client care...
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7th Dec

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