Client care

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Practice notes
AML and counter-terrorist financing—source of funds and source of wealthSource of funds and wealth was a key focus of the SRA’s Preventing Money...
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19th May
Practice notes
IP COMPLETION DAY: 11pm (GMT) on 31 December 2020 marks the end of the Brexit transition/implementation period entered into following the UK’s...
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19th May
Practice notes
Compliance officer for legal practice—COLP—title and duties 2011 [Archived]The compliance officer for legal practice (COLP) sits at the heart of the...
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19th May
Practice notes
Brexit—exiting the EU under Article 50 [Archived]ARCHIVED: This Practice Note has been archived and is not maintained.This Practice Note contains...
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Produced in partnership with Adam Cygan of University of Leicester 19th May
Practice notes
SRA Accounts Rules 2019This Practice Note sets out the requirements of the SRA Accounts Rules 2019 (the 2019 Rules), in force from 25 November 2019,...
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19th May
Precedents
1DefinitionsModern Slavery Policy•means the Customer's anti-slavery and human trafficking policy as set out in Schedule [insert] as updated by the...
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19th May
Practice notes
High-risk third countries trackerOrganisations caught by the Money Laundering, Terrorist Financing and Transfer of Funds (Information on the Payer)...
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19th May
Practice notes
Active bribery, passive bribery and bribing foreign public officialsThe purpose of this Practice Note is to provide a general understanding of the...
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Produced in partnership with Joanne Kane of Carmelite Chambers 19th May
Precedents
In briefThis precedent links to: •a template created by the UK Information Commissioner’s Office (ICO) of the ‘Set II’ or ‘2004’ EU Standard...
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19th May
Practice notes
Introduction to retained EU lawThis Practice Note provides an introduction to retained EU law. It provides an overview of the key definitions and...
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Produced in partnership with Dr. Kieran Laird of Gowling WLG 19th May
Practice notes
Safeguards and information barriersProtection of confidential information is fundamental to your relationship with clients, both as a matter of law...
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19th May
Practice notes
Undertakings and the SRA 2019What is an undertaking?An undertaking is:•a statement, given orally or in writing, whether or not it includes the word...
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19th May
Practice notes
Duties of confidentiality and disclosure 2019The protection of confidential information is a fundamental feature of the solicitor-client relationship...
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19th May
Precedents
1IntroductionThis financial sanctions policy is designed to ensure we comply with applicable financial sanctions laws made under the UK sanctions...
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19th May
Practice notes
SRA Handbook 2011 [Archived]The SRA Handbook 2011 sets out standards and requirements that individual lawyers and firms are expected to achieve and...
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19th May
Practice notes
Working with European lawyers—the Registered European Lawyer (REL) regimeAt 11 pm (GMT) on 31 December 2020, the Brexit transition/implementation...
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19th May

Most recent Client care content

Q&As
When and how can I terminate my retainer?Incorrectly terminating a retainer can have serious consequences, eg you:•are not entitled to be paid for any...
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2nd Sep
Practice notes
Coronavirus (COVID-19)—guidance for law firms [Archived]ARCHIVED: This Practice Note has been archived and is not maintained.This Practice Note...
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26th Aug
Practice notes
Client care policy—regulatory requirements 2011 [Archived]Client care is about providing a proper standard of service to your client. Chapter 1 of the...
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19th Aug
Precedents
Client care manual 20191Introduction1.1Client care is central to the regulatory regime under which we operate. [Insert name of firm] is committed to...
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17th Aug
Precedents
Client care manual—annual review1General informationDate of annual review[Insert date]Person(s) conducting annual review[Insert name(s)]2Review and...
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15th Aug
Precedents
Client care policy 2011 [Archived]1Introduction1.1Client care is central to the regulatory regime under which we operate. [Insert name of firm] is...
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15th Aug
Precedents
Policy—acting for yourself, friends and family1Introduction1.1This policy covers three separate situations:1.1.1the firm acting for one of our...
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Produced in partnership with Sarah Mumford of Sarah Mumford 15th Aug
Precedents
Acting for a partner or employee, or acting for yourself, friends and family—checklist for staffThis Checklist sets out points you should consider and...
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15th Aug
Practice notes
Client care 2019—law firmsThis Practice Note reflects requirements in the SRA 2019 regime, effective from 25 November 2019. See Practice Note: Client...
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15th Aug
Practice notes
Acting for yourself, friends and familyThis Practice Note covers considerations where the firm wishes to act for one of its own partners or employees,...
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15th Aug
Practice notes
Client care—SRA 2011 regime and SRA 2019 regime compared This Practice Note contrasts the requirements in the SRA’s 2011 and 2019 regimes as well as...
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12th Aug
Q&As
Can solicitors instruct themselves?Under the SRA Principles, you must act:•in a way that upholds the constitutional principle of the rule of law, and...
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31st Jul
Q&As
I am acting for a client in two related matters with the same third-party. The third party has a solicitor for one matter but my client wishes me to...
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31st Jul
Practice notes
Managing client communication riskFailure to communicate effectively with a client is perhaps the most common cause of complaints and claims. Whether...
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Produced in partnership with Lockton Companies insurance brokers 31st Jul

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