The purpose of this Practice Note is to provide a general understanding of the offences under section 1, 2 and 6 of the Bribery Act 2010 (BA 2010). It...
Client care—SRA 2011 regime and SRA 2019 regime compared This Practice Note contrasts the requirements in the SRA’s 2011 and 2019 regimes as well as...
Client care 2019—law firmsThis Practice Note reflects requirements in the SRA 2019 regime, effective from 25 November 2019. See Practice Note: Client...
Managing client communication riskFailure to communicate effectively with a client is perhaps the most common cause of complaints and claims. Whether...
Acting for yourself, friends and familyThis Practice Note covers considerations where the firm wishes to act for one of its own partners or employees,...
Client care policy—regulatory requirements 2011 [Archived]Client care is about providing a proper standard of service to your client. Chapter 1 of the...
1Introduction1.1This policy covers three separate situations:1.1.1the firm acting for one of our partners/employees, alone or jointly with an external...
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