Client & matter management

Client & matter management guidance:

This Practice Note explains how to develop and embed a successful file audit/file review process in your firm. See Practice Note: File audits or file...

Practice Note

Forthcoming changes: The UK has voted to leave the EU and this will take place on exit day as defined in section 20 of the European Union (Withdrawal) Act 2018. This has...

Practice Note

This Practice Note reflects requirements in the SRA 2019 regime, effective from 25 November 2019. See Practice Note: Client care—SRA 2011 regime and SRA 2019 regime...

Practice Note

This Practice Note contrasts the requirements in the SRA’s 2011 and 2019 regimes as well as wider requirements in relation to client care. There is a...

Practice Note

Closing a client matter properly is a basic client care, risk management and housekeeping requirement. There are also regulatory and best practice issues to consider....

Practice Note

Conflicts of interest can cause difficult and serious problems for solicitors and law firms, both from a compliance point of view and in your client...

Practice Note

This Practice Note contrasts the requirements in the Solicitors Regulation Authority’s (SRA’s) 2011 and 2019 regimes in relation to conflicts of interest....

Practice Note

Supervision means the management of people and their work. Proper supervision is a statutory and regulatory obligation. You may have to justify your supervision...

Practice Note

The protection of confidential information is a fundamental feature of the solicitor-client relationship and a core professional principle. Solicitors also have a duty to...

Practice Note

This Practice Note contrasts the requirements in the Solicitors Regulation Authority’s (SRA’s) 2011 and 2019 regimes in relation to the duties of confidentiality and...

Practice Note

There is no specific regulatory requirement to have a file audit/review process. If you want to achieve Lexcel accreditation then there is a requirement for you to have a...

Practice Note

SRA Handbook There is no discrete section of the SRA Handbook dealing with matter management. Instead, when dealing with a client's matter, you must comply with Chapter 1...

Practice Note

This Practice Note reflects requirements in the SRA 2019 regime, effective from 25 November 2019. See Practice Note: Supervision—SRA 2011 regime and SRA 2019 regime...

Practice Note

Supervision means the management of people and their work, and includes supervising fee earners and non-fee earning staff. Proper supervision is a statutory and...

Practice Note

This Practice Note contrasts the requirements in the SRA’s 2011 and 2019 regimes as well as wider requirements in relation to supervision. There is a...

Practice Note