Efficiently organise client interactions and streamline matter management with our expert guidance. Elevate client satisfaction, ensure compliance, and sharpen your practice's competitive edge. Discover best practices, practical tools, and regulatory insights designed to optimise your legal service delivery.
The following Practice Compliance news provides comprehensive and up to date legal information on Practice Compliance weekly highlights—20 November 2025
The following Dispute Resolution news provides comprehensive and up to date legal information on CILEX seeks to appeal against Mazur amid fears over jobs
What is a solicitor's undertaking?An undertaking is a commitment by a solicitor to do something. It can be enforced against the solicitor by the...
In what circumstances might a solicitor be able to contact another lawyer's client directly?The current SRA Standards and Regulations (STaR) are...
SRA Code of Conduct for individuals and firmsThis Practice Note provides guidance on the SRA Codes of Conduct, contained in the SRA Standards and...
Acting for yourself, friends and familyThis Practice Note covers considerations where a law firm wishes to act for one of its own partners or...
File audits or file reviews—the basicsThere is no specific regulatory requirement to have a file audit/review process. However, firms that have or wish to achieve Lexcel accreditation must have a file review system in place and professional indemnity (PI) insurers often enquire about a file review
Can I charge a client for retrieving and or returning their file?This Q&A deals with the common question: can I charge a client for retrieving and/or returning their file? The answer may well depend on why the client is making the request.There do not appear to be any SRA requirements, but the
What is the difference between an appeal and a review?What is an appeal?An appeal in insolvency proceedings is no different to an appeal in normal litigation. An appeal will be allowed only if the appeal court is satisfied that the decision of the lower court was 'wrong' or 'unjust because of a
Late payment penalties—inheritance taxWhile interest often accrues on overdue tax, the late payment of certain taxes may also attract a penalty. For information on the interest accruing on overdue tax, see Practice Notes: IHT—payment deadlines on death—Interest on IHT and Interest on late paid
0330 161 1234