Complaints

Complaints guidance:

[Insert complainant’s name] [Insert complainant’s contact address] Our ref: [insert complaint reference number] Dear [Insert complainant’s name] My name is [insert name...

Precedents

1 General details Complaint reference number[Insert number]File reference number (if applicable)[Insert numbers] Complainant name[Insert name]Person dealing with...

Precedents

1 General Complaint reference number[Insert number]File reference number (if applicable)[Insert number] Complainant name[Insert name]Person dealing with complaint[Insert...

Precedents

This Practice Note reflects requirements in the Solicitors Regulation Authority (SRA) Codes of Conduct 2019 (2019 Codes) in relation to complaints, in force from 25...

Practice Note

1 General information Date of review[Insert date] Person(s) conducting review[Insert name(s)] 2 Data CriteriaIn the last [insert period, eg quarter]Over the last 12...

Precedents

This Precedent can be used to help you comply with regulatory requirements in relation to complaints. It can also help you to regularly monitor, review and update your...

Precedents

1 General information Date of review[Insert date] Person(s) conducting review[Insert name(s)] 2 Data Complaint categoryNumber of complaints receivedNumber of complaints...

Precedents

You must comply with the Solicitors Regulation Authority's rules on complaints handling, together with any requirements specified by the Legal Services Board (LSB) and...

Practice Note

You must comply with the Solicitors Regulation Authority's rules on complaints handling, together with any requirements specified by the Legal Services Board (LSB) and...

Practice Note

This Practice Note contrasts the requirements in the Solicitors Regulation Authority’s (SRA’s) 2011 and 2019 regimes as well as wider requirements in relation to...

Practice Note

1 We are committed to providing a high-quality legal service. 2 We acknowledge that we may not always get it right so if something has gone wrong, including in relation...

Precedents

1 We are committed to providing a high-quality legal service. 2 We acknowledge that we may not always get it right, so if something has gone wrong, including in relation...

Precedents

1 Preliminary data Reason for audit/review(Circle one or more)ComplaintRoutine file audit/reviewFee earner requestAMLOther (describe) Date[Insert date] File reference...

Precedents

Complaints are a business risk that cannot be avoided completely so must be handled and managed effectively. There are two key components to an effective complaints...

Practice Note

A complaint can include any expression of dissatisfaction about the service received from us. Complaints may be received in writing (letter, fax or email, social media)...

Precedents

1 Introduction 1.1 We are committed to providing a high quality legal service. We acknowledge that we may not always get it right so if something has gone wrong,...

Precedents

1 Introduction 1.1 We are committed to providing a high-quality legal service. We acknowledge that we may not always get it right, so if something has gone wrong,...

Precedents

The European Online Dispute Resolution (ODR) platform was established by the European Commission under EU Regulations. It is designed to help consumers who have bought...

Practice Note

This Practice Note sets out details of the various bodies that have responsibilities for and interests in legal complaints handling, including the Legal Services Board...

Practice Note

[insert complainant’s name] [insert complainant’s contact address] Our ref: [insert complaint reference number] Dear [insert complainant’s name] Your complaint I am...

Precedents

[Insert complainant’s name] [Insert complainant’s contact address] Our ref: [Insert complaint reference number] Dear [Insert complainant’s name] Your complaint I am...

Precedents

[Insert complainant’s name] [Insert complainant’s contact address] Our ref: [insert complaint reference number] Dear [insert complainant’s name] I am writing to confirm I...

Precedents

Date of meeting[Insert date] Persons in attendance[Insert details including name(s) and role(s)] 1 Documents considered The following documents and data were considered:...

Precedents

[Insert broker/insurer contact name] [Insert broker/insurer name and address] Our ref: [Insert complaint reference number] Dear [Insert broker/insurer contact name]...

Precedents

1 General information Date of monitoring review[Insert date] Person conducting monitoring review[Insert name] 2 Consolidated data CriteriaIn the last [insert period, eg...

Precedents

1 General information Review period[Insert review period] Date of review[Insert date] Person(s) conducting review[Insert name(s)] 2 Complaints Number of complaints...

Precedents