This Practice Note reflects requirements in the Solicitors Regulation Authority (SRA) Codes of Conduct 2019 (2019 Codes) in relation to complaints, in...
The Legal Ombudsman (LeO) has published guidance for legal service providers, setting out its approach when considering complaints as a result of the...
This Practice Note contrasts the requirements in the Solicitors Regulation Authority’s (SRA’s) 2011 and 2019 regimes as well as wider requirements in...
Personal data that is subject to a duty of client confidentiality or contained within communications that are considered to be legally privileged may...
Practice Notes: Complaints 2019—law firms and Client care letter and terms of business 2019—information requirements set out information requirements...
Effectively, there are five different time limits:8 weeksAfter which a complainant can refer their claim to Legal Ombudsman (LeO) if you have failed...