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Precedents
1DefinitionsModern Slavery Policy•means the Customer's anti-slavery and human trafficking policy as set out in Schedule [insert] as updated by the...
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9th Nov
Practice notes
Source of funds and wealth was a key focus of the SRA’s Preventing Money Laundering and Financing of Terrorism thematic review, published in March...
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9th Nov
Practice notes
This Practice Note provides an introduction to retained EU law, which is an entirely new legal concept introduced to UK domestic law in preparation...
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9th Nov
Precedents
DRAFTING FOR BREXIT: For the latest information on the impact of Brexit on the drafting, negotiation and enforceability of this Precedent, see...
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9th Nov
Precedents
How to use this testThese questions are designed to test your understanding after your attendance at our training on avoiding bribery and...
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9th Nov
Practice notes
The compliance officer for legal practice (COLP) sits at the heart of the firm's regulatory arrangements. This does not mean that the firm and its...
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9th Nov

Most recent Complaints content

Practice notes
This Practice Note reflects requirements in the Solicitors Regulation Authority (SRA) Codes of Conduct 2019 (2019 Codes) in relation to complaints, in...
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15th Jan
Practice notes
The Legal Ombudsman (LeO) has published guidance for legal service providers, setting out its approach when considering complaints as a result of the...
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15th Jan
Practice notes
This Practice Note contrasts the requirements in the Solicitors Regulation Authority’s (SRA’s) 2011 and 2019 regimes as well as wider requirements in...
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15th Jan
Q&As
Personal data that is subject to a duty of client confidentiality or contained within communications that are considered to be legally privileged may...
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Produced in partnership with Peter Steel of Augury Consulting Limited 8th Jan
Precedents
IP COMPLETION DAY: 11pm (GMT) on 31 December 2020 marks the end of the Brexit transition/implementation period entered into following the UK’s...
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17th Dec
Practice notes
ARCHIVED: This Practice Note has been archived and is not maintained.The European Online Dispute Resolution (ODR) platform was established by the...
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17th Dec
Practice notes
You must comply with the Solicitors Regulation Authority's rules on complaints handling, together with any requirements specified by the Legal...
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17th Dec
Practice notes
Complaints are a business risk that cannot be avoided completely so must be handled and managed effectively. There are two key components to an...
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17th Dec
Precedents
1We are committed to providing a high-quality legal service.2We acknowledge that we may not always get it right, so if something has gone wrong,...
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10th Dec
Precedents
[Insert complainant’s name][Insert complainant’s contact address]Our ref: [insert complaint reference number]Dear [Insert complainant’s name]My name...
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10th Dec
Precedents
1We are committed to providing a high-quality legal service. 2We acknowledge that we may not always get it right so if something has gone wrong,...
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8th Dec
Q&As
Practice Notes: Complaints 2019—law firms and Client care letter and terms of business 2019—information requirements set out information requirements...
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7th Dec
Q&As
SRA Standards and Regulations 2019 require you to ensure:•clients are informed in writing at the time of engagement about their right to complain...
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7th Dec
Q&As
Legal OmbudsmanThere are no specific provisions within LeO’s Scheme Rules that require a third party to disclose information relating to an ongoing...
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7th Dec
Q&As
Brexit: The ODR platform will still be accessible to UK consumers until at least the end of the implementation period on 31 December 2020. The...
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7th Dec
Q&As
Effectively, there are five different time limits:8 weeksAfter which a complainant can refer their claim to Legal Ombudsman (LeO) if you have failed...
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7th Dec
Practice notes
This Practice Note sets out details of the various bodies that have responsibilities for and interests in legal complaints handling, including the...
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7th Dec
Precedents
A complaint can include any expression of dissatisfaction about the service received from us.Complaints may be received in writing (letter, fax or...
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7th Dec
Precedents
1Introduction1.1We are committed to providing a high-quality legal service. We acknowledge that we may not always get it right, so if something has...
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7th Dec
Precedents
This Precedent can be used to help you record the training you provide to staff on complaints.Click to download this record in Excel.GeneralCourse...
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7th Dec

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