Vulnerable clients

Vulnerable clients guidance:

This Practice Note reflects requirements in the SRA 2019 regime, effective from 25 November 2019. See Practice Note: Client care—SRA 2011 regime and SRA 2019 regime...

Practice Note

1 Introduction 1.1 Client care is central to the regulatory regime under which we operate. [Insert name of firm] is committed to providing a good standard of service to...

Precedents

This Practice Note contrasts the requirements in the SRA’s 2011 and 2019 regimes as well as wider requirements in relation to client care. There is a separate Practice...

Practice Note

1 Preliminary data Reason for audit/review(Circle one or more)ComplaintRoutine file audit/reviewFee earner requestAMLOther (describe) Date[Insert date] File reference...

Precedents

1 General information Client name(s)[insert client(s) name] File reference number[insert file reference number] Matter type[insert brief description of the matter, eg...

Precedents

Solicitors and law firms often provide legal services to clients who are going through some of the most difficult times in their lives. Some of these clients may be...

Practice Note

Instructions for completion Where you are opening a new matter for a new client, you should complete this form together with a new matter form. Please submit the...

Precedents

STOP PRESS: The SRA Standards and Regulations (also known as the ‘StaRs’) are in force from 25 November 2019. They replace the SRA Handbook 2011. Key changes include...

Precedents

1 Introduction 1.1 This vulnerable client policy is designed to ensure the service we provide to vulnerable clients takes account of their attributes, needs and...

Precedents

This Practice Note sets out the regulatory requirements when acting for vulnerable clients. It also explains the importance of ensuring you maintain a proper record of...

Practice Note
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