LeO publishes second set of public interest decisions
The Legal Ombudsman (LeO) has published its second set of public interest decisions, reaffirming its commitment to transparency and the improvement of legal service standards. This latest publication includes ten decisions highlighting serious service failings across various legal areas, including immigration, conveyancing, family law and litigation. Recurring issues identified in these cases include missed deadlines, poor communication, inaccurate cost estimates and actions taken without client consent. LeO introduced routine publication of these decisions this year to enhance transparency, strengthen accountability and curb recurring issues in legal services.