Outsourcing—systems and controls for law firms

Copyright © 2025 LexisNexis
Published by a LexisNexis Practice Compliance expert
Practice notes

Outsourcing—systems and controls for law firms

Copyright © 2025 LexisNexis

Published by a LexisNexis Practice Compliance expert

Practice notes
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Before you engage in outsourcing activities, you will have to navigate a complex compliance obstacle course dictated by:

  1. •

    SRA requirements

  2. •

    data protection requirements

  3. •

    other legislation, eg Equality Act 2010

  4. •

    general risk management best practice

We have attempted to simplify this in our Outsourcing compliance lifecycle diagram.

This Practice Note provides high-level guidance on the four key compliance phases, which are further divided into 12 practical stages to correspond with our Outsourcing compliance lifecycle diagram:

  1. •

    pre-contract (stages 1–6)

  2. •

    negotiating and executing the contract (stages 7–9)

  3. •

    post-contract record keeping (stage 10)

  4. •

    post-contract quality checking and auditing (stages 11–12)

Regulatory requirements

For guidance on regulatory requirements that are specific to the legal sector, see Practice Note: Outsourcing and offshoring—law firms.

For guidance on data protection requirements, see Practice Note: Outsourcing and data protection.

For guidance on general risk management best practice, see Practice Notes:

  1. •

    Due diligence in outsourcing

  2. •

    Limitation of liability in outsourcing

  3. •

    Outsourcing remedies—step-in rights, service credits, liquidated damages and termination

Pre-contract compliance checks: stages

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Jurisdiction(s):
United Kingdom
Related legal acts:
Key definition:
Outsourcing definition
What does Outsourcing mean?

Using a third party to undertake work that a law firm or in-house team would normally do for themselves and for which the firm or in-house team remain responsible.

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