1

Introduction

1. 1.1

   This plan outlines our organisation’s current use of information and communication technology (ICT), future goals for the use of ICT and key issues to be addressed over the next [state how many years your ICT plan will cover, usually two to five] years.

1. 1.2

   ICT plays an important role in facilitating services for clients, eg by:

   1. 1.2.1

      [ensuring that we can communicate with clients in a manner that best suits their needs];

   1. 1.2.2

      [enabling us to respond promptly to clients, eg using email];

   1. 1.2.3

      [allowing clients to check on the status of their matter using our secure portal];

   1. 1.2.4

      [allowing us to offer some services out of normal hours].

1. 1.3

   Our organisation’s key business objectives are set out in our business plan which is located [insert details of location, eg on our intranet]. The aim of our ICT plan is to support the business plan by improving:

   [—[financial management]]

   [—[time management]]

   [—[delivery of services to clients]]

   [—[accessibility to services]]

   [—[client records]]

   [—[communication with clients]]

   [—[accessibility