ICT plan
ICT plan

The following Practice Compliance guidance note provides comprehensive and up to date legal information covering:

  • ICT plan
  • Appendix 1Schedule of current ICT environment
  • Appendix 2Schedule of planned ICT developments
  • Appendix 3ICT action list
  • Appendix 4Schedule of maintenance, servicing, issues and testing
  • Appendix 5Schedule of key contacts

  1. 1


    1. 1.1

      This plan outlines the [firm’s OR company’s OR current use of information and communication technology (ICT), future goals for the use of ICT and key issues to be addressed over the next [state how many years your ICT plan will cover, usually two to five] years.

    2. 1.2

      ICT plays an important role in facilitating services for clients, eg by:

      1. 1.2.1

        [ensuring that we can communicate with clients in a manner that best suits their needs].

      2. 1.2.2

        [enabling us to respond promptly to clients, eg using email].

      3. 1.2.3

        [allowing clients to check on the status of their matter using our secure portal.]

      4. 1.2.4

        [allowing us to offer some services out of normal hours].

    3. 1.3

      The firm’s OR company’s OR key business objectives are set out in our business plan which [can be found at [insert details of location] OR is held by [insert details of who has the business plan]]. The aim of our ICT plan is to support the business plan by improving:

    4. [—[financial management]]

      [—[time management]]

      [—[delivery of services to clients]]

      [—[accessibility to services]]

      [—[client records]]

      [—[communication with clients]]

      [—[accessibility in the workplace]]

      [—[office administration ]]

      [—[staff development]]

  2. 2

    Responsibility and key personnel

    1. 2.1

      The person with overall responsibility