The following Practice Compliance guidance note provides comprehensive and up to date legal information covering:
This plan outlines the [firm’s OR company’s OR current use of information and communication technology (ICT), future goals for the use of ICT and key issues to be addressed over the next [state how many years your ICT plan will cover, usually two to five] years.
ICT plays an important role in facilitating services for clients, eg by:
[ensuring that we can communicate with clients in a manner that best suits their needs].
[enabling us to respond promptly to clients, eg using email].
[allowing clients to check on the status of their matter using our secure portal.]
[allowing us to offer some services out of normal hours].
The firm’s OR company’s OR key business objectives are set out in our business plan which [can be found at [insert details of location] OR is held by [insert details of who has the business plan]]. The aim of our ICT plan is to support the business plan by improving:
[—[delivery of services to clients]]
[—[accessibility to services]]
[—[communication with clients]]
[—[accessibility in the workplace]]
[—[office administration ]]
Responsibility and key personnel
The person with overall responsibility
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