Q&As

How do we respond to customers who question or challenge us in relation to automated decision making?

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Published on LexisPSL on 04/04/2018

The following Risk & Compliance Q&A provides comprehensive and up to date legal information covering:

  • How do we respond to customers who question or challenge us in relation to automated decision making?

Article 22(1) of the General Data Protection Regulation (UK GDPR), Retained Regulation (EU) 2016/679gives data subjects the right not to be subject to a decision based solely on automated processing, including profiling, which produces legal effects that concern them or similarly significantly affects them. Effectively, Article 22(1) of Retained Regulation (EU) 2016/679, UK GDPR imposes a prohibition on making decisions based solely on automated processing.

Article 22(1) of Retained Regulation (EU) 2016/679, UK GDPR does not apply (ie automated decision making is allowed) in certain specified circumstances, ie:

  1. necessary for entering into, or performance of, a contract between the data subject and a data controller

  2. authorised by Union or Member State law to which the controlle

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