LeO publishes third set of public interest decisions
The Legal Ombudsman (LeO) has published its third set of public interest decisions, comprising eight decisions involving consumer detriment released under LeO's statutory powers. The cases cover conveyancing, litigation, property and financial matters. The decisions highlight several recurring service failures, including title defects, missing planning documentation, unresolved mortgages, and communication breakdowns. To address these issues, LeO directed remedies such as fee refunds, compensation for distress and inconvenience, and corrective actions.