Operational management

Featured guidance
Operational management guidance:

Choosing a cloud service provider is only part of the equation; you must also ensure you use the services effectively. Choosing a cloud service provider The first step in...

Practice Note

This Practice Note introduces cloud computing concepts and describes key principles underpinning the cloud market in the UK. It covers the following: • History of cloud •...

Practice Note

This Practice Note considers the following legal and commercial issues relating to cloud services: • Due diligence • Contract documents • Service description • Service...

Practice Note

This Practice Note considers regulatory requirements relating to corporate social responsibility (CSR). For information about CSR strategies and formulating a CSR policy,...

Practice Note

Hundreds of decisions are made every day that are taken effectively and implemented well. But there are also decisions made that may seem confused, over-complicated or...

Practice Note

Every firm is reliant on the provision of basic day-to-day services to operate: cleaning, security, maintenance and waste disposal to name a few. Some firms source those...

Practice Note

This Practice Note provides information about different ways of identifying sources of pro bono work along with illustrative examples of pro bono projects that have been...

Practice Note

This Practice Note provides information for larger firms on formulating a corporate social responsibility (CSR) strategy and drafting and implementing a CSR policy. It...

Practice Note

This Practice Note provides information for small and medium-sized firms on formulating an approach to corporate social responsibility (CSR) and drafting and implementing...

Practice Note

Planning your approach If your firm's chosen approach to pro bono is to succeed it needs to have internal support. To get this, the plan should be relevant to your...

Practice Note

What is continuous improvement? The definition of 'continuous improvement' (CI) is often over-complicated and buried in jargon, but it means exactly what it says:...

Practice Note

Which efficiency tools should you use at which stage? DefineMeasureAnalyseImproveControl What is the problem?How big is the problem?What’s causing the problem?What can...

Practice Note

This Practice Note covers requirements relating to measuring client satisfaction and provides information on how to obtain feedback from your clients about their...

Practice Note

There are five key steps to improving efficiency: • identify (define) what process needs improving • measure the problem • analyse your information • improve the process...

Practice Note

There are five key steps to improving efficiency: • identify (define) what process needs improving • measure the problem • analyse your information • improve the process...

Practice Note

There are five key steps to improving efficiency: • identify (define) what process needs improving • measure the problem • analyse your information • improve the process...

Practice Note