Measuring client satisfaction

View Practice Management by content type:

Featured Practice Management content

Practice notes
The Law Society's Conveyancing Quality Scheme (CQS) is a quality standard for residential conveyancing practices. According to the Law Society,...
Read More >
19th Oct
Practice notes
What's the issue?The Health and Safety Executive (HSE) defines lone workers as people who work by themselves without close or direct...
Read More >
26th Sep
Practice notes
This Practice Note provides guidance on:•the basic content of an offer letter•taking up references•keeping in touch before the start date•preparing...
Read More >
26th Sep
Practice notes
Admission requirementsTo be admitted as a solicitor a trainee must:•complete the academic stage, for which the options are:◦a qualifying law...
Read More >
26th Sep
Practice notes
The requirements when supervising trainees derive from the SRA Codes of Conduct and the SRA’s specific regulatory requirements for authorised training...
Read More >
26th Sep
Practice notes
What are strategic aimsA strategic aims document is also sometimes known as a strategic plan. It sets out the firms strategic aims for a defined...
Read More >
25th Sep
Practice notes
The essence of any performance management process is the relationship between employee and manager. Both should know what needs to be done to meet...
Read More >
25th Sep
Practice notes
From 6 December 2018, law firms must publish information on their website on the prices they charge and what these cover. This does not apply to all...
Read More >
25th Sep
Practice notes
This Practice Note is intended for law firms. It explains why time recording is so important. It also explores best practice around time recording and...
Read More >
25th Sep
Practice notes
This Practice Note considers how you might set about improving your staff's financial awareness so they might be more inclined to, and more skilled...
Read More >
25th Sep
Practice notes
This BD and marketing plan workflow sets out a staged process which can be followed to for...
Read More >
25th Sep
Practice notes
This Practice Note explains the procedures to be followed when you need to end employment on grounds of ill health. When to end...
Read More >
25th Sep
Practice notes
This Practice Note covers regulatory requirements relating to fire safety in the workplace. It covers fire safety requirements in an office-based...
Read More >
25th Sep
Practice notes
For the purposes of entitlement to a redundancy payment, an employee is dismissed by reason of redundancy if the reason for dismissal...
Read More >
25th Sep
Practice notes
This Practice Note concerns repudiation and sets out what a repudiatory breach of contract means. It explains how a repudiatory breach goes to the...
Read More >
25th Sep
Practice notes
This Practice Note explains how the conditional fee regime operates after 1 April 2013, including:•what a conditional fee agreement (CFA) is•the...
Read More >
25th Sep

Most recent Measuring client satisfaction content

Practice notes
This Practice Note covers requirements relating to measuring client satisfaction and provides information on how to obtain feedback from your clients...
Read More >
25th Sep
Precedents
Your opinions are very important to us in order to help us continually improve the service we provide.We would be grateful if you could complete this...
Read More >
26th Sep
Precedents
1General informationDate of review[Insert date]Person(s) conducting review[Insert name(s)]Number of client surveys reviewed[Insert number]2DataSurvey...
Read More >
26th Sep
Precedents
1General informationDate of review[Insert date]Person(s) conducting review[Insert name(s)]Number of client surveys reviewed[Insert number]2DataSurvey...
Read More >
26th Sep

Popular documents