Consumer protection

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Consumer protection guidance:

The UK has voted to leave the EU and this will take place on exit day as defined in section 20 of the European Union (Withdrawal) Act 2018. This has implications for...

Practice Note

This Practice Note sets out the law on the use of boilerplate provisions in business-to-consumer (B2C) contracts. As well as providing details on the Consumer Rights Act...

Practice Note

This Practice Note considers the use of specific boilerplate provisions in business-to-consumer (B2C) contracts, namely adjudication, alternative dispute resolution...

Practice Note

This Practice Note considers the impact of Brexit on consumer protection, particularly in the context of the regulation of business-to-consumer (B2C) contractual...

Practice Note

The UK has voted to leave the EU and this will take place on exit day as defined in section 20 of the European Union (Withdrawal) Act 2018. This has implications for...

Practice Note

Background to the reforms Prior to the Consumer Rights Act 2015 (CRA 2015), enforcers sought to prevent breaches of consumer protection law largely by bringing a criminal...

Practice Note

This Practice Note sets out the different legal bases of consumer protection in respect of dangerous or defective products. It considers civil claims, including claims...

Practice Note

This Practice Note is intended to assist in the assessment of risk related to consumer protection issues. It aims to provide a step-by-step guide to the various tasks to...

Practice Note

ARCHIVED: This Practice Note has been archived and is not maintained. It summarises the law, guidance and practice relating to faulty goods and services in the UK,...

Practice Note

This Practice Note considers the Consumer Rights Act 2015 (CRA 2015) as it relates to digital content, and sets out the consumer’s statutory rights under the CRA 2015 in...

Practice Note

This Practice Note considers the Consumer Rights Act 2015 (CRA 2015) as it relates to goods, and sets out the consumer’s statutory rights under the CRA 2015 in respect of...

Practice Note

This Practice Note considers the Consumer Rights Act 2015 (CRA 2015) as it relates to services, and sets out the consumer’s statutory rights under the CRA 2015 in respect...

Practice Note

Background to the CRA 2015 The Consumer Rights Act 2015 (CRA 2015) received Royal Assent on 26 March 2015 and provided for a major overhaul and rationalisation of...

Practice Note

This Practice Note considers the Consumer Rights Act 2015 (CRA 2015) as it relates to the fairness and transparency of business-to-consumer (B2C) contract terms and...

Practice Note

This Practice Note sets out the framework of incorporating online consumer standard terms and conditions. A trader will typically ensure that consumers cannot continue...

Practice Note

This Practice Note sets out the advertising and marketing context, as opposed to pure legal framework, when drafting consumer standard terms and conditions which are...

Practice Note