Enforcement and consumer remedies

Enforcement and consumer remedies guidance:

The UK has voted to leave the EU and this will take place on exit day as defined in section 20 of the European Union (Withdrawal) Act 2018. This has implications for...

Practice Note

This Practice Note considers the impact of Brexit on consumer protection, particularly in the context of the regulation of business-to-consumer (B2C) contractual...

Practice Note

The UK has voted to leave the EU and this will take place on exit day as defined in section 20 of the European Union (Withdrawal) Act 2018. This has implications for...

Practice Note

Background to the reforms Prior to the Consumer Rights Act 2015 (CRA 2015), enforcers sought to prevent breaches of consumer protection law largely by bringing a criminal...

Practice Note

This Practice Note sets out the different legal bases of consumer protection in respect of dangerous or defective products. It considers civil claims, including claims...

Practice Note

This Practice Note is intended to assist in the assessment of risk related to consumer protection issues. It aims to provide a step-by-step guide to the various tasks to...

Practice Note

ARCHIVED: This Practice Note has been archived and is not maintained. It summarises the law, guidance and practice relating to faulty goods and services in the UK,...

Practice Note

This Practice Note considers the Consumer Rights Act 2015 (CRA 2015) as it relates to digital content, and sets out the consumer’s statutory rights under the CRA 2015 in...

Practice Note

This Practice Note considers the Consumer Rights Act 2015 (CRA 2015) as it relates to goods, and sets out the consumer’s statutory rights under the CRA 2015 in respect of...

Practice Note

This Practice Note considers the Consumer Rights Act 2015 (CRA 2015) as it relates to services, and sets out the consumer’s statutory rights under the CRA 2015 in respect...

Practice Note

Background to the CRA 2015 The Consumer Rights Act 2015 (CRA 2015) received Royal Assent on 26 March 2015 and provided for a major overhaul and rationalisation of...

Practice Note

This Practice Note sets out a brief description of the key consumer legislation that businesses dealing with consumers should be aware of. It considers the core...

Practice Note

This Practice Note considers the effect of Brexit on the rules for determining applicable law (also known as governing law) and jurisdiction in the context of consumer...

Practice Note

This Practice Note summarises a consumer’s private right of redress for misleading and aggressive commercial practices under the Consumer Protection from Unfair Trading...

Practice Note

This Practice Note considers the redress mechanisms for consumer card payments under section 75 of the Consumer Credit Act 1974 (CCA 1974) and chargeback, available for...

Practice Note