Consumer remedies and enforcement

Key consumer legislation

The Practice Note: Key consumer legislation—summary sets out a brief description of the key consumer legislation that businesses dealing with consumers should be aware of. It considers, among others, the key legislation relevant to civil enforcement and consumer disputes.

Remedies and redress

The Practice Note: Consumer remedies and redress provides a summary of the remedies and redress available to consumers for breaches of various consumer protection legislation.

In respect of contracts entered into before 1 October 2015 (when the Consumer Rights Act 2015 came into effect), see Practice Note: Consumer remedies for faulty goods and services (pre 1 October 2015) [Archived] which summarises the law, guidance and practice relating to faulty goods and services in the UK, including remedies available to consumers, applicable to consumer contracts entered into before 1 October 2015.

Private right of redress

On 24 May 2024, the Digital Markets, Competition and