Consumer remedies and enforcement

FORTHCOMING CHANGE: On 24 May 2024, the Digital Markets, Competition and Consumers Bill received Royal Assent, becoming the Digital Markets, Competition and Consumers Act 2024 (DMCCA 2024) and coming partly into force on that date. The unfair commercial practices provisions contained in Part 4, Chapter 1, DMCCA 2024 entered into force on 6 April 2025 and revoke and replace those terms contained in the Consumer Protection from Unfair Trading Regulations 2008, SI 2008/1277 (CPUTR 2008) from such time. Ss 232, 234 and 235 DMCCA 2024 relating to a consumer’s right of redress are not yet in force and CPUTR 2008 will continue to govern a consumer’s right of redress for the time being. The enhanced consumer protection enforcement powers also entered into force on 6 April 2025. Further provisions which are not yet in force include the revocation of the Alternative Dispute Resolution for Consumer Disputes (Competent Authorities and Information) Regulations 2015 (Consumer ADR Regulations), SI 2015/542, requirements for subscription contracts and consumer savings scheme contracts. For further information on the DMCCA 2024, see Practice Note: The Digital Markets, Competition and Consumers

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