Consumer remedies and enforcement

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Practice notes
Incoterms® 2020 Rules—CIP Carriage and insurance paid toThis Practice Note comprises the guidance note to the CIP Carriage and insurance paid to...
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19th May
Practice notes
The British Franchise Association (BFA)This Practice Note examines the role and remit of the British Franchise Association (the BFA) in the franchise...
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Produced in partnership with Tim Rickard of Fieldfisher and David Bond of Fieldfisher 19th May
Q&As
In a business-to-business contract where a contractual long-stop date has passed but the parties wish to continue with the contract, should they...
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19th May
Precedents
[ON HEADED NOTEPAPER OF PARTY A][Insert address of Party B][[Insert address of Guarantor]][Insert date]Dear [name of Party B][ and [name of...
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19th May
Practice notes
Key differences in the law of contract between Scots and English lawScots contract law has in many ways become similar to its English counterpart...
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Produced in partnership with Morton Fraser 19th May
Practice notes
The EU Consumer Rights DirectiveThis Practice Note provides an overview of Directive 2011/83/EU (OJ L 304/64), the EU Consumer Rights Directive (EU...
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19th May
Practice notes
Incoterms® 2020 Rules—CPT Carriage paid toThis Practice Note comprises the guidance note to the CPT Carriage paid to Incoterm in the Incoterms® 2020...
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19th May
Practice notes
AffirmationAffirmation is an indication of the intention to continue with a contract. Affirmation may arise in the case of:•a repudiatory breach of...
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19th May
Precedents
1 Counterparts—agreement 1.1 This agreement may be signed in any number of separate counterparts, each of which when...
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19th May
Practice notes
Agent and principal relationships with third partiesThis Practice Note deals with the relationships arising between principals, agents and third...
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19th May
Practice notes
BailmentThis Practice Note provides an introduction to bailment, which is a large and complex topic.This Practice Note provides a working definition...
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Produced in partnership with Quentin Tannock of 4 Pump Court 19th May
Precedents
Option 1—contract signed on behalf of a company, where the authorised signatory is an individual Signed by [insert name of...
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19th May
Practice notes
Requirements of the company sealThis Practice Note provides practical guidance regarding the requirements of the company seal. Where a company has a...
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19th May
Practice notes
Private right of redress for consumersThis Practice Note summarises a consumer’s private right of redress for misleading and aggressive commercial...
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19th May
Practice notes
Incoterms® 2020 Rules—DPU Delivered at Place UnloadedThis Practice Note comprises the guidance note to the DPU Delivered at Place Unloaded Incoterm in...
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19th May
Practice notes
SubcontractingThis Practice Note examines the following legal and practical matters in relation to entering into a subcontract or when granting...
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19th May

Most recent Consumer remedies and enforcement content

Practice notes
Brussels I (recast)—dealing with consumer claimsThis Practice Note considers the jurisdiction of the court over consumer contracts as set out in...
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Produced in partnership with Peter Morcos of 4 New Square 15th Sep
Q&As
Is it sufficient from a contractual perspective to state that a copy of terms and conditions can be viewed elsewhere or are available on request?To...
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13th Sep
Practice notes
Key consumer legislation—summaryThis Practice Note sets out a brief description of the key consumer legislation that businesses dealing with consumers...
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8th Sep
Q&As
Does a company have a legal obligation to alert a customer to its complaints procedure?This Q&A relates to consumer customers and the business...
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8th Sep
Q&As
What kind of regulatory framework exists for automated bots, or ‘robo-advisers’, offering financial advice? Does a person have a claim in the tort of...
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7th Sep
Q&As
Do you have a clause suitable for use in a consumer contract for a mobile app under which the consumer pays for an annual subscription?We have two...
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27th Aug
Q&As
What obligations to provide cancellation information does a services provider have under the Consumer Contracts (Information, Cancellation and...
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27th Aug
Q&As
Can a contract for a magazine subscription renew automatically under the Consumer Rights Act 2015/The Consumer Contracts (Information, Cancellation...
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27th Aug
Q&As
Do the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 provide cancellation rights for goods which are 100%...
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27th Aug
Q&As
Where a sole trader is selling a vehicle to a consumer in the normal course of business, to what extent can they limit liability?The starting point...
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Produced in partnership with Leigh Callaway of Fladgate 27th Aug
Q&As
Are there any guidelines for the calculation of the deduction to take account of the use that the consumer has had of the rejected goods, as provided...
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27th Aug
Q&As
Would an oral B2C contract for the supply of goods and services be considered to be concluded on payment of the deposit, on payment of the final...
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27th Aug
Q&As
Will an overseas consumer contracting online with a UK-based business be protected by the Consumer Rights Act 2015 and the Consumer Contracts...
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27th Aug
Q&As
Does an unincorporated sports club act as a business or as a consumer when purchasing goods and services?Unincorporated associationAn unincorporated...
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27th Aug
Q&As
What does Business Companion's 'Consumer Rights Act: Services Guidance for Business' say?Consumer Rights Act 2015 (CRA 2015) received Royal Assent on...
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27th Aug
Q&As
What do I need to consider for secondary ticket sales?What do I need to consider if I sell or resell tickets for events? What changes is the Consumer...
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27th Aug
Q&As
How might a hire company be liable to a third party consumer who is injured by faulty goods supplied by the hire company under contract to an event...
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27th Aug
Q&As
Can an online retailer restrict the sale of its goods to particular regions within the UK, and if so how should this be notified to the customer?It is...
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27th Aug

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