Management and strategic planning

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Management and strategic planning guidance:

Scenario: The team is working hard, but demand is increasing and resources are tighter than ever. The usual edicts have gone out from the business to do more with less,...

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Additional reading If you want to find out more about project management, here are some popular books on the subject. Barker, S and Cole, R, Brilliant Project Management:...

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This guide This guide has been written to address the practicalities of leadership. If you find yourself in a leadership role for the first time, this guide contains some...

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The leader as business partner This guide has been written to address the practicalities of leadership. If you find yourself in a leadership role for the first time, this...

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This guide has been written to address the practicalities of leadership. If you find yourself in a leadership role for the first time, this guide contains some helpful...

Practice Note

This guide has been written to address the practicalities of leadership. If you find yourself in a leadership role for the first time, this guide contains some helpful...

Practice Note

This guide has been written to address the practicalities of leadership. If you find yourself in a leadership role for the first time, this guide contains some helpful...

Practice Note

Introduction Operations management is about getting things done to serve the customer: transforming inputs, whether materials or information from customers, and using...

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Perspectives on operations management: process management There are many ways to improve the service you provide. One important way is to take the perspective that the...

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Performance management and measurement Earlier, we said that operations managers are constantly having to juggle a variety of objectives, based on cost, dependability,...

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Operations management qualities and behaviours for success A list of core competencies for a service operations approach includes the following: • reliability and...

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Additional reading Hill, T, Operations Management (2nd edn, 2005), Palgrave Macmillan Johnston, R, Clark, G, and Shulver, M, Service Operations Management (4th edn,...

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What is privilege? The core aim of privilege is to protect the confidentiality of communications between clients and their lawyers. Note that the right belongs to the...

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Introduction This guide outlines some of the key concepts, tools and techniques used in project management. Project management is no longer a narrow, specialist activity...

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Key parameters of a project To meet project objectives and deliver benefits, projects need to be kept under control, using four key parameters. Source: Association of...

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Key players in projects Most projects will have at least the following key players: • a project manager who is project delivery-focused and responsible for the day-to-day...

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