Scenario: The team is working hard, but demand is increasing and resources are tighter than ever. The usual edicts have gone out from the business to do more with less,...
Additional reading If you want to find out more about project management, here are some popular books on the subject. Barker, S and Cole, R, Brilliant Project Management:...
This guide This guide has been written to address the practicalities of leadership. If you find yourself in a leadership role for the first time, this guide contains some...
The leader as business partner This guide has been written to address the practicalities of leadership. If you find yourself in a leadership role for the first time, this...
This guide has been written to address the practicalities of leadership. If you find yourself in a leadership role for the first time, this guide contains some helpful...
This guide has been written to address the practicalities of leadership. If you find yourself in a leadership role for the first time, this guide contains some helpful...
This guide has been written to address the practicalities of leadership. If you find yourself in a leadership role for the first time, this guide contains some helpful...
Introduction Operations management is about getting things done to serve the customer: transforming inputs, whether materials or information from customers, and using...
Perspectives on operations management: process management There are many ways to improve the service you provide. One important way is to take the perspective that the...
Performance management and measurement Earlier, we said that operations managers are constantly having to juggle a variety of objectives, based on cost, dependability,...
Operations management qualities and behaviours for success A list of core competencies for a service operations approach includes the following: • reliability and...
Additional reading Hill, T, Operations Management (2nd edn, 2005), Palgrave Macmillan Johnston, R, Clark, G, and Shulver, M, Service Operations Management (4th edn,...
What is privilege? The core aim of privilege is to protect the confidentiality of communications between clients and their lawyers. Note that the right belongs to the...
Introduction This guide outlines some of the key concepts, tools and techniques used in project management. Project management is no longer a narrow, specialist activity...
Key parameters of a project To meet project objectives and deliver benefits, projects need to be kept under control, using four key parameters. Source: Association of...
Key players in projects Most projects will have at least the following key players: • a project manager who is project delivery-focused and responsible for the day-to-day...
