Scenario: The team is working hard, but demand is increasing and resources are tighter than ever. The usual edicts have gone out from the business to do more with less,...
Additional reading If you want to find out more about project management, here are some popular books on the subject. Barker, S and Cole, R, Brilliant Project Management:...
This guide This guide has been written to address the practicalities of leadership. If you find yourself in a leadership role for the first time, this guide contains some...
The leader as business partner This guide has been written to address the practicalities of leadership. If you find yourself in a leadership role for the first time, this...
This guide has been written to address the practicalities of leadership. If you find yourself in a leadership role for the first time, this guide contains some helpful...
This guide has been written to address the practicalities of leadership. If you find yourself in a leadership role for the first time, this guide contains some helpful...
This guide has been written to address the practicalities of leadership. If you find yourself in a leadership role for the first time, this guide contains some helpful...
Introduction Operations management is about getting things done to serve the customer: transforming inputs, whether materials or information from customers, and using...
Perspectives on operations management: process management There are many ways to improve the service you provide. One important way is to take the perspective that the...
Performance management and measurement Earlier, we said that operations managers are constantly having to juggle a variety of objectives, based on cost, dependability,...
Operations management qualities and behaviours for success A list of core competencies for a service operations approach includes the following: • reliability and...
Additional reading Hill, T, Operations Management (2nd edn, 2005), Palgrave Macmillan Johnston, R, Clark, G, and Shulver, M, Service Operations Management (4th edn,...
What is privilege? The core aim of privilege is to protect the confidentiality of communications between clients and their lawyers. Note that the right belongs to the...
Introduction This guide outlines some of the key concepts, tools and techniques used in project management. Project management is no longer a narrow, specialist activity...
Key parameters of a project To meet project objectives and deliver benefits, projects need to be kept under control, using four key parameters. Source: Association of...
Key players in projects Most projects will have at least the following key players: • a project manager who is project delivery-focused and responsible for the day-to-day...
Project lifecycle When managing a project or programme, it is likely to have key phases with sub-project tasks. The lifecycle of all projects proceeds through the...
New approaches to project management The basic tools and techniques we have described are particularly suited to clear-cut projects like engineering projects, where they...
Additional reading If you want to find out more about project management, here are some popular books on the subject. Barker, S and Cole, R, Brilliant Project Management:...
• Structure the project. The initial project definition should be contained within a terms of reference document and agreement to this document should be obtained to...
Under-performing employees can cause a serious drain on management time and also have a knock-on effect on the treatment of other employees: • employees who are...
Following two periods of consultation (the first in 2015 and the second in 2016), the government decided to: • cap the value of public sector exit payments to £95,000...
Special provisions normally apply to ensure a minimum level of pension protection for employees whose employment compulsorily transfers from central government to private...
TUPE and pensions Where there is a transfer of a public service from central government to a private sector contractor, special protections will normally apply in respect...
The nature of reform and recurrent trends Reform is only a means to an end—changes to the structures and process of the Civil Service in order to get it to run better....
Produced in partnership with Beth Pipe of Bellis Learning Solutions Ltd Step 1: Identify our clients Who are our existing clients? (Specific and generic)Internal...
