Operational management

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What is operational management?

Operational management covers the processes involved in serving customers' and clients' needs, and therefore forms a key part of the management of any organisation. Government lawyers have a role in supporting the procurement of services and advising on internal change management programmes. An understanding of the general principles of operational management is therefore useful. With this in mind, this subtopic contains materials which consider key principles of operational management, see Practice Notes:

  1. •

    A guide to managing operations—Part 1: Key features of operations

  2. •

    A guide to managing operations—Part 2: Process management and value chain

  3. •

    A guide to managing operations—Part 3: Measurement and improvement

  4. •

    A guide to managing operations—Part 4: Operational success and customer focus

  5. •

    A guide to managing operations—Part 5: Additional reading

Achieving value for money

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Latest Public Law News

Public Law weekly highlights—19 June 2025

This week's edition of Public Law weekly highlights includes: Lord Reed delivers a significant ‘institutionalist’ speech on trust in the courts in a populist age. the UK-EU political agreement on Gibraltar establishing a customs union between the EU and Gibraltar, alongside criticism of the treaty scrutiny process in Parliament, with Dame Emily Thornberry calling it “rubbish” during a Commons debate. Also in this edition, case law updates include the Administrative Court’s dismissal of judicial review claims against VAT on private school fees, finding the Finance Act 2025 changes justified in human rights law terms, and the High Court’s rejection of an injunction sought against protestors who opposed the EHRC’s stance following the Supreme Court’s ruling in For Women Scotland Ltd v Scottish Ministers, with the court finding no imminent risk of trespass. This edition features further updates on Brexit highlights, Brexit SIs, Post-Brexit guidance, Constitutional and administrative law, Judicial review, Equality and human rights, State security and intelligence, Information law, Subsidy control and State aid.

Misuse of AI in court and the consequences (Ayinde v Haringey & Al-Haroun v Qatar National Bank)

Dispute Resolution analysis: The Divisional Court has ruled on the consequences of misusing artificial intelligence (AI) in court proceedings. Following two referrals arising from actual or suspected misuse of generative AI by lawyers, the court used its inherent powers to enforce the duties owed by lawyers to the court (the Hamid jurisdiction). The judgment provides vitally important guidance to practitioners on their duties to the court and to their professional regulators when using AI. It also explains the sanctions likely to apply for misuse of AI including public admonishment, strike out and costs sanctions, referrals to regulators, contempt of court and, in the most egregious cases, referral to the police for criminal investigation. The judgment also provides a comprehensive index of cases from around the world where fake citations (or other misleading material) have been placed before the court. Written by Harriet Campbell, senior knowledge lawyer at Penningtons Manches Cooper LLP.

Judicial Review—High Court quashes decision refusing recusal application (Ladybill v Sheffield Magistrates’ Court & Rotherham Metropolitan Borough Council)

Public Law analysis: The High Court has ruled that the fair-minded and informed observer would be entitled to conclude that there was a real possibility that the decision of a district judge (‘the judge’) in the Magistrates’ Court was likely to be influenced by the desire to decide the Ladybill case in a way which validated, after the event, his earlier decision in a case called Emeraldshaw. The challenge was brought by way of judicial review in respect of the judge’s decision dated 23 May 2024, refusing to recuse himself from hearing proceedings between Ladybill and Rotherham Borough Council (‘the interested party’). Prior to that the judge had handed down a decision dated 21 March 2024 in the case of Sheffield City Council v Emeraldshaw Ltd, which was a claim by the council for payment of non-domestic rates alleged to be owing in respect of periods between June 2021 and November 2022. The judge found that Emeraldshaw was liable to pay the rates and Emeraldshaw sought to challenge the decision by way of judicial review. Emeraldshaw and Ladybill are companies within the MCR Property Group. Developments in the Emeraldshaw case later catalysed an application made on behalf of Ladybill that the judge should recuse himself from hearing the Ladybill case. The High Court found that there was a real possibility that the judge was biased. Written by Rowena Wisniewska Sethi, barrister at 4-5 Gray’s Inn Square Chambers.

Government will not appeal against protest judgment, says Liberty

Liberty, the civil liberties organisation, reports that the government has decided not to appeal against the Court of Appeal’s judgment in R (on the application of the National Council for Civil Liberties) v The Secretary of State for the Home Department (Public Law Project and another intervening) [2025] EWCA Civ 571, in which Liberty challenged the government under its formal name. In May the Court of Appeal held that the Public Order Act 1986 (Serious Disruption to the Life of the Community) Regulations 2023, SI 2023/655 were ultra vires. The regulations had been intended to amend the Public Order Act 1986 so as to empower police to impose conditions upon public processions and assemblies they reasonably believed may result in 'more than minor' disruption.

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