Operational management

What is operational management?

Operational management covers the processes involved in serving customers' and clients' needs, and therefore forms a key part of the management of any organisation. Government lawyers have a role in supporting the procurement of services and advising on internal change management programmes. An understanding of the general principles of operational management is therefore useful. With this in mind, this subtopic contains materials which consider key principles of operational management, see Practice Notes:

  1. A guide to managing operations—Part 1: Key features of operations

  2. A guide to managing operations—Part 2: Process management and value chain

  3. A guide to managing operations—Part 3: Measurement and improvement

  4. A guide to managing operations—Part 4: Operational success and customer focus

  5. A guide to managing operations—Part 5: Additional reading

Achieving value for money

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Public Law case law quarterly—Q2 2025

The Public Law case law quarterly provides details and analysis of notable judgments collated by the Lexis+® UK Public Law team each quarter. Highlights in this edition include analysis of the Supreme Court’s decision in For Women Scotland v Scottish Ministers, which confirmed that ‘sex’ under the Equality Act 2010 (EqA 2010) refers to biological sex. This edition also looks at Supreme Court decisions on the Special Immigration Appeals Commission’s role in national security appeals, anonymity and freedom of expression in the context of litigation involving NHS Trusts, and statutory interpretation and procedure in a case concerning rights of the public under the Dartmoor Commons Act 1985. Also in this edition, the European Court of Human Rights decision in Green v United Kingdom, which examined the margin of appreciation in the context of parliamentary privilege. Court of Appeal decisions highlighted in this edition concern recognition of non-binary gender under the Gender Recognition Act 2004, DOLs orders and Article 5 ECHR, Article 14 ECHR challenges to employment legislation, regulatory compliance in planning decisions, and amendments to the Public Order Act 1986. Further analysis considers legitimate expectation from oral statements, extensions of time in judicial review, recusal applications in cases of possible judicial bias, challenges to the removal of VAT exemptions for private school fees, applications to lift the automatic suspension in public procurement challenges, and the consequences of misusing AI in court proceedings.

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