Operational management

What is operational management?

Operational management covers the processes involved in serving customers' and clients' needs, and therefore forms a key part of the management of any organisation. Government lawyers have a role in supporting the procurement of services and advising on internal change management programmes. An understanding of the general principles of operational management is therefore useful. With this in mind, this subtopic contains materials which consider key principles of operational management, see Practice Notes:

  1. A guide to managing operations—Part 1: Key features of operations

  2. A guide to managing operations—Part 2: Process management and value chain

  3. A guide to managing operations—Part 3: Measurement and improvement

  4. A guide to managing operations—Part 4: Operational success and customer focus

  5. A guide to managing operations—Part 5: Additional reading

Achieving value for money

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Judicial Review—High Court quashes decision refusing recusal application (Ladybill v Sheffield Magistrates’ Court & Rotherham Metropolitan Borough Council)

Public Law analysis: The High Court has ruled that the fair-minded and informed observer would be entitled to conclude that there was a real possibility that the decision of a district judge (‘the judge’) in the Magistrates’ Court was likely to be influenced by the desire to decide the Ladybill case in a way which validated, after the event, his earlier decision in a case called Emeraldshaw. The challenge was brought by way of judicial review in respect of the judge’s decision dated 23 May 2024, refusing to recuse himself from hearing proceedings between Ladybill and Rotherham Borough Council (‘the interested party’). Prior to that the judge had handed down a decision dated 21 March 2024 in the case of Sheffield City Council v Emeraldshaw Ltd, which was a claim by the council for payment of non-domestic rates alleged to be owing in respect of periods between June 2021 and November 2022. The judge found that Emeraldshaw was liable to pay the rates and Emeraldshaw sought to challenge the decision by way of judicial review. Emeraldshaw and Ladybill are companies within the MCR Property Group. Developments in the Emeraldshaw case later catalysed an application made on behalf of Ladybill that the judge should recuse himself from hearing the Ladybill case. The High Court found that there was a real possibility that the judge was biased. Written by Rowena Wisniewska Sethi, barrister at 4-5 Gray’s Inn Square Chambers.

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