Operational management

What is operational management?

Operational management covers the processes involved in serving customers' and clients' needs, and therefore forms a key part of the management of any organisation. Government lawyers have a role in supporting the procurement of services and advising on internal change management programmes. An understanding of the general principles of operational management is therefore useful. With this in mind, this subtopic contains materials which consider key principles of operational management, see Practice Notes:

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A guide to managing operations—Part 1: Key features of operations
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A guide to managing operations—Part 2: Process management and value chain
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A guide to managing operations—Part 3: Measurement and improvement
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A guide to managing operations—Part 4: Operational success and customer focus

Achieving value for money

Unlike the private sector, the government is concerned

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