Operational management

Operational management guidance:

Introduction Operations management is about getting things done to serve the customer: transforming inputs, whether materials or information from customers, and using...

Practice Note

Perspectives on operations management: process management There are many ways to improve the service you provide. One important way is to take the perspective that the...

Practice Note

Performance management and measurement Earlier, we said that operations managers are constantly having to juggle a variety of objectives, based on cost, dependability,...

Practice Note

Operations management qualities and behaviours for success A list of core competencies for a service operations approach includes the following: • reliability and...

Practice Note

Additional reading Hill, T, Operations Management (2nd edn, 2005), Palgrave Macmillan Johnston, R, Clark, G, and Shulver, M, Service Operations Management (4th edn,...

Practice Note

Effective communication in a crisis can make the difference between survival and failure. As your company’s legal representative, you are likely to be involved in any...

Practice Note

In this practice note, we develop a simple schematic to help identify, establish and manage a key performance indicator. In this case, the indicator is about shortening...

Practice Note

Overview Rationalisation of the ownership, occupation, management and use of property holdings to provide a more efficient and cost effective solution has assumed growing...

Practice Note
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