Produced in partnership with Beth Pipe of Bellis Learning Solutions Ltd Step 1: Identify our clients Who are our existing clients? (Specific and generic)Internal...
Overproduction Type of wasteProblem? Yes/No?Comments How big is the issue, how often does it happen, who does it affect, what is the impact on the client, is it...
Executive summary This report analyses why [state what the analysis relates to]. The aim was [state aim]. The main recommendations of the report are: • [state...
This workflow sets out the steps to take when improving a process within your legal department and identifies Practice Notes and precedents for each step. For further...
Which efficiency tools should you use at which stage? DefineMeasureAnalyseImproveControl What is the problem?How big is the problem?What’s causing the problem?What can...
Step 1: Identify our clients Who are our existing clients (specific and generic)? Who are our potential clients? (Could be specific or a type of client, eg more corporate...
Working within the public sector at the moment is rather like going for a paddle in a rough sea—a wave of change comes along and nearly sweeps you off your feet but,...
Produced in partnership with Beth Pipe of Bellis Learning Solutions Ltd StageQuestionsCase study Create a sense of urgencyHow will the employees know there is a need for...
When faced with change people may react in many different ways. This can depend on factors such as: • if the change is their choice or is being imposed upon them • how...
Close Once you have measured the problem or bottleneck in your process (see Practice Note: Step 2—measure the problem), the next step is to identify what is causing the...
Name: Department: Date: [Insert reason for keeping this check sheet, eg Subject of client call]Day 1Day 2Day 3Day 4Day 5TOTAL [Insert category to record data against, eg...
There are five key steps to improving efficiency: • identify (define) what process needs improving • measure the problem • analyse your information • improve the process...
There are five key steps to improving efficiency: • identify (define) what process needs improving • measure the problem • analyse the information • improve the process •...
When any organisation is forced to make a large number of redundancies, the attention, quite rightly, is focused on those losing their roles. However, once the dust...
This Practice Note sets out a simple five-step improving efficiency framework and illustrates how it works by way of a case study involving client complaints. The five...