What is APP fraud?APP fraud (or Authorised Push Payment fraud) occurs when a victim is persuaded to voluntarily transfer funds from their own account to another bank account, which is either controlled by a fraudster or to which the fraudster has access. It is called ‘authorised’ because, from the bank’s perspective, the payment has been authorised by the customer. In October 2016, the Consumer’s Association ‘Which?’ made a super-complaint to the Payment Services Regulator, raising the prevalence of APP fraud and concerns regarding consumer safeguards.By 2021, losses to APP scams totalled £583.2m, a 39% increase on the previous year.APP fraud and a bank’s ‘Quincecare duty’Deriving its name from the 30-year-old case of Barclays Bank v Quincecare Limited, the Quincecare duty is an implied contractual term between the bank and its customer that it will exercise reasonable skill and care when executing the customer’s orders. The case considered a bank’s liability for executing banking instructions provided by the customer’s agent, which