PHSO calls for improvements on handling of Windrush Compensation Scheme claims
The Parliamentary and Health Service Ombudsman (PHSO) has published findings from a recent investigation into the Windrush Compensation Scheme, following a complaint from Thomas Tobierre, 71, and his daughter Charlotte, 41, regarding the handling of their case. The PHSO found that Mr. Tobierre’s claim was not properly processed and that the scheme did not adequately assess the impact of excluding private pension losses. Mr. Tobierre came to the UK from St Lucia at seven years old in 1960 and married his wife Caroline, a British citizen, in 1975. In June 2017 Mr. Tobierre was made redundant at work after over 40 years of service. He was then unable to find employment as he could not prove his right to work and reside in the UK and was forced to live on his savings and cash in his private pension worth around £14,000. In light of the Windrush Scandal, Mr. Tobierre was granted the right to work and live in the UK and he returned to work in 2018, however, his wife Caroline was diagnosed with late stage cancer and a brain tumour a few weeks after this. Mr. Tobierre made a claim to the Windrush Scheme in July 2019 for the loss of earnings, pension and the impact this had on his life. After multiple reviews, which include the Home Office refusing to compensate for the loss of private pension, he accepted the revised offer in January 2021. Mrs. Tobierre applied in August 2021 to the Windrush Scheme compensation for financial hardship and disruption to family life caused by the restrictions imposed on her husband. Her application, which was done at a time when she only had six months to live, was expedited for her to settle her affairs which included funeral arrangements. Mrs. Tobierre passed away in November 2021 before her claim was resolved and Mr. Tobierre accepted a revised compensation offer on her behalf a month later. Following her death, the Windrush Scheme contacted the family requesting detailed financial information for an urgent funeral payment, which the PHSO notes caused unnecessary and avoidable stress.