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Ofcom and Vodafone—examining fines for failures in customer care

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Published on: 10 November 2016
Published by a LexisNexis Commercial expert

Table of contents

  • Original news
  • What circumstances led to the fine being imposed?
  • Which GCs did Vodafone breach?
  • Why did Ofcom impose such a large fine?
  • What can mobile operators learn from this?

Article summary

IP & IT analysis: What are the primary justifications for Ofcom’s fine against Vodafone? Toby Crick, partner at Bristows LLP, examines the circumstances that led to the second-largest fine ever handed out by the regulator.

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Jurisdiction(s):
United Kingdom

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