Key consumer legislation—summary

The following Commercial practice note provides comprehensive and up to date legal information covering:

  • Key consumer legislation—summary
  • Core legislation
  • Advertising
  • Data protection
  • E-commerce
  • Product liability and safety
  • Provision of services
  • Civil enforcement and consumer disputes
  • Miscellaneous

Key consumer legislation—summary

This Practice Note sets out a brief description of the key consumer legislation that businesses dealing with consumers should be aware of. It considers the core legislation relevant when trading or contracting with consumers in the UK and other key legislation relevant to the business-to-consumer relationship in the context of advertising, data protection, e-commerce, product liability and safety, the provision of services, and civil enforcement and consumer disputes, as well as other legislation which benefits consumers.

This Practice Note does not cover sector specific (eg travel and transport, insurance, consumer credit, gambling, charities), product specific (eg for alcohol, tobacco, animal/food/textile products, cars, medicines, fireworks), product or packaging marking or labelling, underage sales or environmental legislation.

Core legislation

The table below sets out the core consumer protection legislation to consider when trading or contracting with consumers. It is supplemented by various other key legislation set out in the remaining tables in this Practice Note.

LegislationDescription/key termsKey resources
Consumer Rights Act 2015 (CRA 2015)The CRA 2015 sets out key consumer rights in respect of contracts for the sale and supply of goods, services or digital content, including:

—statutory implied terms in consumer contracts
—remedies for non-conforming goods, services or digital content
—rules on unfair terms in consumer contracts
—rules on delivery of goods, passing of risk and guarantees
—rules on secondary ticketing, and
—a consolidated generic

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