Q&As

Is it possible to impose a restocking charge on each of a B2B and a B2C customer?

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Published by a LexisNexis Commercial expert

Published on: 02 May 2018

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Our answer to this Q&A assumes that the return is made because the purchaser has changed their mind and not because there have been any Performance issues in relation to the contract or the goods are defective.

In an off-premises or distant contract B2C

See Practice Note: Distance, doorstep and on-premises sales which explains that generally speaking, in a B2C contract, the trader must reimburse all payments made by the consumer, although there are certain exceptions in the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, SI 2013/3134, reg 34, including that if the consumer paid for premium delivery, the trader only has to reimburse the amount the consumer would have paid for standard delivery (CCR 2013, SI 2013/3134, reg 34(3)). Reimbursement must be made without delay and in any event within 14 days of the trader receiving the goods back, or if earlier, the day on which the consumer provides evidence of having sent the goods back. Otherwise, it is within 14 days after the

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Jurisdiction(s):

United Kingdom

Key definition:

B2B definition

What does B2B mean?

Business to business—contracts between two businesses.

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