Q&As
Does innocent misrepresentation regarding the number of previous registered keepers of a vehicle give a consumer the right to reject the vehicle which is subject to a hire purchase agreement?
The Consumer Rights Act 2015 (CRA 2015) applies to contracts for the supply of goods to consumers, including hire-purchase agreements. CRA 2015 sets out various statutory rights, including that goods must be as described. If goods are not as described, the consumer may have the short-term right to reject (within the first 30 days) and also has access to the tiered remedies. CRA 2015 also provides remedies where the goods do not comply with the pre-contract information provided by the trader to the consumer under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, SI 2013/3134 (CCR 2013).
The draft CTSI guidance Car traders & consumer law: guidance for dealerships (page 35) provides the following as an example:
‘You describe a car as having one careful owner but
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