Q&As

Does a company have a legal obligation to alert a customer to its complaints procedure?

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Published by a LexisNexis Commercial expert
Published on: 30 October 2017
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This Q&A relates to consumer customers and the business concerned in this Q&A is not in a regulated area such as financial services.

Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, SI 2013/3134 apply to contracts between traders and consumers made on or after 13 June 2014, see Practice Note: The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 and their impact on Costs and funding.

A trader is required

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Jurisdiction(s):
United Kingdom
Key definition:
Complaints Procedure definition
What does Complaints Procedure mean?

The formal grievance procedure for pension scheme members and beneficiaries.

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