Consumer protection—risk management review
Consumer protection—risk management review

The following Commercial practice note provides comprehensive and up to date legal information covering:

  • Consumer protection—risk management review
  • Introduction
  • Risk review
  • Risk 1: do the consumer contracts and notices comply with the latest law and practice?
  • Risk 2: does every part of the organisation’s commercial activity comply with the latest law and practice?
  • Risk 3: do the products the organisation manufactures, imports or supplies comply with consumer protection legislation?
  • Risk 4: online sales of products to consumers
  • Risk 5: doorstep sales
  • Risk 6: advertising material

IP COMPLETION DAY: 11pm (GMT) on 31 December 2020 marks the end of the Brexit transition/implementation period entered into following the UK’s withdrawal from the EU. At this point in time (referred to in UK law as ‘IP completion day’), key transitional arrangements come to an end and significant changes begin to take effect across the UK’s legal regime. This document contains guidance on subjects impacted by these changes. Before continuing your research, see Practice Note: What does IP completion day mean for Commercial?

Brexit: As of exit day (11pm on 31 January 2020) the UK is no longer an EU Member State. However, in accordance with the Withdrawal Agreement, the UK has entered an implementation period, during which it continues to be subject to EU law. This has an impact on this Practice Note. For further guidance, see Brexit Bulletin—key updates, research tips and resources and Brexit toolkit.

This Practice Note is intended to assist in the assessment of risk related to consumer protection issues. It aims to provide a step-by-step guide to the various tasks to be undertaken in a consumer protection legal risk assessment, solutions to help reduce risk, and a means of reporting to the board or risk management colleagues on the legal risks, how they have been addressed or what measures have been put in place for others in the business

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