Introduction

Organisations that provide goods, services or digital content to consumers must ensure that their standard form consumer contracts and every part of their commercial activity comply with consumer law and practice. Failure to comply may lead to unenforceable contracts, claims by consumers, actions by enforcement bodies or, in some instances, can lead to prosecution of both senior employees and their corporate employers.

Consequently, it is vital that organisations have systems and procedures in place to avoid these risks.

Additionally, all organisations must understand the risks in relation to product liability and consumer safety, and have in place safeguards