Consumer protection

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This overview is a guide to the content within the Consumer protection (EU Law) subtopic, with links to the appropriate materials. This subtopic examines EU regulations and directives which protect EU consumers and which should be considered in business-to-consumer (B2C) relationships.

Key EU consumer legislation

Prior to contracting or trading with EU consumers, it is important for traders to be aware of the EU legislation that governs B2C relationships. Practice Note: Key EU consumer legislation—summary sets out a brief description of key EU consumer legislation that businesses should consider when dealing with consumers. It covers the core legislation relevant when trading or contracting with consumers within the EU and other key legislation applicable to the B2C relationships in the context of advertising and labelling, data protection, e-commerce, payment, product liability and safety, provision of services, and consumer disputes and enforcement. It also covers sector-specific consumer legislation such as travel and transport. This Practice Note does not cover environmental and life sciences legislation.

To keep up to date with the latest changes in key EU consumer legislation, Practice Note: EU consumer protection—tracker tracks EU commercial legislation

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Latest EU Law News

EBA launches consultation on draft guidelines for managing non-ICT third-party risk

The European Banking Authority (EBA) has launched a public consultation on its draft Guidelines on the sound management of third-party risk with regard to non-information and communication technology (non-ICT) related services. The draft Guidelines address third-party arrangements involving the provision of critical or important functions by third-party service providers and their subcontractors. They revise and update the EBA’s 2019 Guidelines on outsourcing to reflect developments under the Digital Operational Resilience Act (DORA). A transitional period of two years is proposed for financial entities to review and amend existing third-party arrangements and update their non-ICT registers. Responses are sought by 8 October 2025 and a virtual public hearing will be held on 5 September 2025.

European Commission adopts Delegated Act regarding the list of high-risk third countries with deficient AML and CTF regimes

The European Commission has adopted a Delegated Regulation to amend the list of high-risk third countries laid down in Commission Delegated Regulation (EU) 2016/1675. The Delegated Act follows the recommendations of the international standard-setter, the Financial Action Task Force (FATF). Where a country’s membership to FATF is suspended because of gross violations of FATF’s core principles, the threat to the EU financial system is likely to increase. The Delegated Act requires the Commission to conclude an assessment of whether such a country is a high risk third country by 31 December 2025. The Delegated Regulation enters into force on the 20th day of its publication in the OJ.

Commission adopts Delegated Act to simplify EU Taxonomy reporting rules

The European Commission has adopted a Delegated Act amending the EU Taxonomy framework to reduce reporting complexity for companies. The draft Delegated Act was originally tabled as part of the Commission’s omnibus sustainability package as published in February 2025.

Commission launches consultations on vehicle emissions standards and car labelling rules

The European Commission has launched two public consultations on the review and possible revision ofRegulation (EU) 2019/631 governing CO2 emission standards for cars and vans and Directive 1999/94/EC (the Car Labelling Directive).

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