Website compliance for digital commerce providers

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Digital commerce traders commonly use websites, platforms and mobile interfaces to market goods, services or digital content, take orders, process payments, provide customer information and manage post-sale interactions. This creates website compliance issues across the digital trading journey.

Website compliance in digital commerce is governed by a variety of legal instruments comprised of contractual terms, policies and statutory disclosure notices. These instruments are best understood as a multi-layered legal framework intended to govern the underlying transaction, use of the website, standards and enforcement mechanisms.

This Overview signposts content on website compliance as it applies to digital commerce traders. It does not provide a comprehensive guide to website compliance generally. For wider guidance on website compliance requirements, see: Websites—overview.

Website compliance

Generally, website compliance obligations depend on the website’s type, functionality and audience. A transactional website will raise different issues from an informational website, a business-to-business (B2B) portal, a business-to-consumer (B2C) website, marketplace or platform.

In a digital commerce context, website compliance is concerned not only with the legal documents used on the website, but also with how those documents are presented, how information is

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