Trading with consumers online

Trading with consumers online, also known as business-to-consumer (B2C) digital commerce, involves businesses selling goods, services or digital content to consumers through digital channels such as websites, mobile apps, online platforms and other digital sales interfaces.

This Overview introduces the main content on forming consumer contracts online, using online consumer terms, managing cancellation rights, understanding digital sales channels, subscription contracts and in-app purchases.

For an introduction to the topic, see Practice Note: Digital commerce—introduction.

For more information on the regulation of digital commerce more widely, see: Regulation of digital commerce—overview.