PINS publishes 2025 stakeholder survey results and announces operational improvements
The Planning Inspectorate (PINS) has published the results of its 2025 stakeholder survey. The survey found that 75% of respondents rated PINS’ decisions, recommendations and advice as high quality, compared to 74% in 2024. In addition, 36% agreed that the organisation is customer-focused, up from 31% in 2024, although PINS recognises that customer focus remains an area for development. PINS reported that the average decision time for cases decided in September 2025 was 20 weeks, compared to a 25-week average over the previous 12 months. The organisation also announced several operational improvements, including: (1) the introduction of simplified planning appeal procedures for the majority of appeals decided via written representations and the national rollout of its digital appeals service by the end of 2025; (2) plain English training for inspectors on local plans; (3) the launch of a ‘Find a Crown Development’ website for Crown body applications; and (4) updated customer-facing guidance for the Common Land service.