The ties that bind—consumer arbitration

Table of contents

• What are the concerns with companies attempting to bind consumers to arbitration policies?
• Could a similar approach be adopted in the UK?
• How has the Consumer Rights Act 2015 (CRA 2015) affected the ability of businesses to dictate dispute resolution mechanisms?
• To what extent can terms and conditions limit consumers' ability to bring class actions or civil suits?

Article summary

Arbitration analysis: Jay L Alexander, partner and practice group chair of international arbitration and dispute resolution at Baker Botts, and Christopher Ash, associate at Baker Botts, outline the challenges facing both consumers and businesses in relation to arbitration policies and look at the current differences between contractual attitudes and laws in the US and UK.