AAA-ICDR Institute publishes 2024 annual report on ODR expansion and AI integration
The American Arbitration Association‐International Centre for Dispute Resolution (AAA‐ICDR) Institute has published its 2024 report outlining its initiatives and achievements. Through its AAAiLab initiative, the Institute has advanced the role of artificial intelligence (AI) in dispute resolution and pursued acquisitions to bolster its Online Dispute Resolution (ODR) offerings while uniting educational partnerships and enhancing the impact of dispute resolution. Additionally, the Institute has launched a comprehensive five‐year strategic plan aimed at expanding access to alternative dispute resolution, driving innovation, improving client services and fostering sustainable growth. Notable achievements include: the handling of 473,543 new filings in the No‐fault Insurance Arbitration Program, the resolution of $1.1bn in claims and reductions in resolution times, alongside a marked increase in disputes within the business-to-business, financial services, healthcare, technology and energy sectors.