EIOPA reveals findings from first EU mystery shopping exercise on insurance investment products
The European Insurance and Occupational Pensions Authority (EIOPA) has published results from its first EU-coordinated mystery shopping exercise examining insurance-based investment products (IBIPs) sales processes across eight EU member states. The exercise, conducted between January–November 2024, involved 454 visits by trained shoppers to insurers, banks, agents, brokers and post offices.