This Practice Note sets out the law on the use of Boilerplate provisions in business-to-consumer (B2C) contracts. As well as providing details on the Consumer Rights Act 2015 (CRA 2015) (which regulates unfair terms in B2C contracts), it also looks at the Competition and Markets Authority (CMA) guidance ‘Unfair contract terms: CMA37’.

For discussion on the use of specific boilerplate provisions in B2C contracts, namely adjudication, alternative dispute resolution (ADR), arbitration, assignment, definitions and interpretation, entire agreement, force majeure, governing law, jurisdiction, variation and waiver, see Practice Note: Boilerplate clauses in business-to-consumer contracts—specific clauses.

For more information on the use of standard terms and conditions in B2C contracts generally, see Practice Notes:

1. •

   Consumer standard terms and conditions—the business context

2. •

   Consumer standard terms and conditions—the advertising and marketing context, and

3. •

   Consumer standard terms and conditions—incorporation

For our suite of template B2C contracts and drafting tips, see: Trading with consumers—overview and Drafting consumer contracts—checklist.