A practitioners’ guide to insurtech

Copyright © 2025 LexisNexis
Produced in partnership with Charlotte Gregory of Capital Law
Practice notes

A practitioners’ guide to insurtech

Copyright © 2025 LexisNexis

Produced in partnership with Charlotte Gregory of Capital Law

Practice notes

Introduction and evolution of insurtech

Insurtech—what is it and why does it matter?

Insurtech describes the use of technology in the insurance value chain in an innovative way.

Disrupting the traditional insurance market, insurtech has helped transform underwriting, distribution, claims and administration by providing accessible solutions to improve delivery of insurance services, and/or reach new customers.

Once seen as a topic on the periphery of board agendas in the incumbent space, there is now clear recognition across all stakeholders that insurtech has a significant role to play in the evolution of insurance services.

This Practice Note explores the evolution of insurtech and its impact on the insurance industry. Emerging technologies and the UK regulatory landscape are also considered, including practical guidance for those operating in the insurtech space.

The evolution of insurtech—2010 to 2020

Insurtech in the early to mid-2010s evolved as a product of several key developments in the technological sphere. It is widely considered that insurtech developed out of the fintech arena, and the drive for better customer experiences. However, the increased

Charlotte Gregory
Charlotte Gregory

Partner, Capital Law

Charlotte is a commercially minded Partner who advises a variety of financial services businesses on critical projects. She particularly advises InsurTech and FinTech start-ups and scale-ups, as well as insurers, brokers, Managing General Agents (MGAs) and financial broking houses in more traditional markets.
 
Her work involves regulatory compliance, conduct, product design, policy drafting and interpretation, and FCA enforcement matters. Recent work examples include:
 
·       Drafting multiple delegated underwriting agreements for a large insurtech group.
·       Advice to a multi-national InsurTech on insurance product design and regulatory outcomes.
·       Advising on drafting of policy wordings with a particular tech focus.
·       Consideration of regulatory overlay on business model for FinTech benefits platform provider.
·       Providing training and advice on SMCR implementation to various businesses.
·       Advising on regulated and unregulated structure for a particular financial product.
·       Advice on the application of cryptoasset regulations to UK businesses.
·       Consideration of regulatory scope and Principle 11 disclosure assistance for an Insurtech broker.
 
Charlotte also has broad experience of contentious matters, having spent many years defending insurance backed litigation and advising on policy coverage, including during several client secondments. Her technical understanding of the contentious insurance environment has proven extremely useful when assisting clients with non-contentious/advisory issues.
 
She has close links to the insurance industry, including being actively involved with InsurTech UK, Insurtech London and membership of the Chartered Insurance Institute. Charlotte is often asked to present on business-critical topics for clients and external providers, as well as moderate and speak on industry panel sessions.

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Use definition
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means distribute, disclose, store, use, analyse, copy, reproduce, extract, modify, or adapt in whole or in part.

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